Job opportunity
Operations Representative - Currency Processing
RBC
Job Description
What is the opportunity?
This position is primarily responsible for supporting Currency Processing and Operations within the Center. Including operational support for various day to day activities where the main focus is accuracy, efficiency and to ensure Service Level Agreements (SLA) are met at all times. Also responsible as a main point of contact for client and Armoured Car Courier (ACC) escalations and an officer in charge during the early morning shift.
What will you do?
First point of contact for discrepancies and client issues
Provides day to day support to clients, Branches and service partners as it relates to cash ordering and shipment requests
Coin pool inventories, coin blotter and Compass purchasing from Business Deposit Processing (BDP) including manual general ledger (GL) entries.
Sale and purchase of Precious Metals within Client Action Request Tool (CART), incoming shipments from Capital Markets and regular balancing of inventory
Bank of Canada (BoC) blotter balancing, collection items, counterfeit items, keying of unfit parcels and incoming/outgoing shipments
Right fax printing & monitoring
US dollar cash ordering
Monitoring generic email
Monitoring ACC arrival and departure
Canadian and USD blotter balancing
Foreign Currency (FX) editing orders and incoming/outgoing shipments with Bank of America (BoA)
End of day lockup with an Operational Custodian
Complete investigations and meet SLAs
Client/Branch claims
Packing cash parcels
Assist other Center departments with internal inquiries as they arise
Cash Forecasting
What do you need to succeed?
Must Have
Must be on time and able to work flexible hours between 6:30am - 4:30pm
Strong organizational & decision-making skills
Excellent written and verbal communication skills.
Effectivetime management skillsthat keep you organized and on schedule
Can work independently and with others
Ability to work well under pressure, in a fast-paced environment
Job Skills
Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
HALIFAX CASH SERVICES CENTRE, 120 TROOP AVE:HALIFAX
City:
Halifax
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-11-03
Application Deadline:
2026-11-18
Note
** : **Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Apply on source site What is the opportunity?
This position is primarily responsible for supporting Currency Processing and Operations within the Center. Including operational support for various day to day activities where the main focus is accuracy, efficiency and to ensure Service Level Agreements (SLA) are met at all times. Also responsible as a main point of contact for client and Armoured Car Courier (ACC) escalations and an officer in charge during the early morning shift.
What will you do?
First point of contact for discrepancies and client issues
Provides day to day support to clients, Branches and service partners as it relates to cash ordering and shipment requests
Coin pool inventories, coin blotter and Compass purchasing from Business Deposit Processing (BDP) including manual general ledger (GL) entries.
Sale and purchase of Precious Metals within Client Action Request Tool (CART), incoming shipments from Capital Markets and regular balancing of inventory
Bank of Canada (BoC) blotter balancing, collection items, counterfeit items, keying of unfit parcels and incoming/outgoing shipments
Right fax printing & monitoring
US dollar cash ordering
Monitoring generic email
Monitoring ACC arrival and departure
Canadian and USD blotter balancing
Foreign Currency (FX) editing orders and incoming/outgoing shipments with Bank of America (BoA)
End of day lockup with an Operational Custodian
Complete investigations and meet SLAs
Client/Branch claims
Packing cash parcels
Assist other Center departments with internal inquiries as they arise
Cash Forecasting
What do you need to succeed?
Must Have
Must be on time and able to work flexible hours between 6:30am - 4:30pm
Strong organizational & decision-making skills
Excellent written and verbal communication skills.
Effectivetime management skillsthat keep you organized and on schedule
Can work independently and with others
Ability to work well under pressure, in a fast-paced environment
Job Skills
Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
HALIFAX CASH SERVICES CENTRE, 120 TROOP AVE:HALIFAX
City:
Halifax
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-11-03
Application Deadline:
2026-11-18
Note
** : **Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
#J-18808-Ljbffr