Job opportunity
Internal Service Writer
Formulafordlincoln
Upper James Toyota | Service Advisor | Opened on 11/04/2026 | Pay rate: $45000-45000 per pay period
Join the Team at Upper James Toyota!
Upper James Toyota, part of
Parkway Motors Auto Group
, is looking for an organized, detail-oriented
Internal Service Writer
to join our busy Service Department.
With over 45 years serving the Hamilton community, Parkway Motors Auto Group is committed to providing a positive workplace where employees feel valued and supported. We're proud that our company achieved nearly
83% in our 2026 Work Well-Being Survey
, reflecting our ongoing commitment to employee satisfaction and positive workplace change.
What We Offer
At Upper James Toyota, we believe great people make great dealerships. We offer:
Competitive annual salary of $43,000–$45,000
Comprehensive health and dental benefits
Long-term disability coverage
Health Spending Account for eligible long-service employees
Employee and Family Assistance Program
Employee vehicle purchase and service discounts through our Parkway Perks program
Ongoing training and professional development
Opportunities for career growth within our four-dealership automotive group
Employee appreciation events and recognition programs
A supportive, team-focused workplace where employee feedback matters
About the Role
As our Internal Service Writer, you will coordinate the preparation of new and used vehicles, ensuring inspections, repairs, accessories, and reconditioning work are completed accurately and on schedule.
Working closely with our Sales, Service, Parts, and Accounting teams, you'll help keep vehicle preparation running smoothly and ensure our customers' vehicles are ready when promised.
What You'll Do
Create, manage, and close internal repair orders using our PBS dealership management system.
Coordinate new vehicle pre-delivery inspections (PDIs), used vehicle safety inspections, and reconditioning.
Monitor vehicle delivery schedules and ensure preparation work is completed on time.
Review vehicle inspection reports, prepare repair estimates, and coordinate approved work.
Schedule and follow up on repairs, detailing, accessory installations, and outside vendor services.
Work with technicians and the Parts Department to track repair progress and parts availability.
Ensure technician labour operations, purchase orders, and internal repair order documentation are accurate.
Verify outstanding recalls and manufacturer campaigns.
Coordinate with Sales and Service teams to resolve scheduling challenges and keep vehicle deliveries on track.
Ensure internal repair orders are properly completed and charges accurately allocated.
What We're Looking For
Previous experience in an automotive dealership, service department, or administrative coordination role is preferred.
Experience with PBS or a similar dealership management system is an asset.
Excellent organizational skills and the ability to manage multiple priorities and deadlines.
Strong attention to detail, particularly when handling work orders, documentation, and scheduling.
Confident communication skills and a collaborative, team-oriented approach.
Comfortable working with computers and learning new systems.
A proactive problem-solver who takes ownership of their work and follows through.
A commitment to providing excellent internal and external customer service.
We are an equal opportunity employer
.
We are committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request throughout the recruitment and selection process.
#J-18808-Ljbffr
Apply on source site Join the Team at Upper James Toyota!
Upper James Toyota, part of
Parkway Motors Auto Group
, is looking for an organized, detail-oriented
Internal Service Writer
to join our busy Service Department.
With over 45 years serving the Hamilton community, Parkway Motors Auto Group is committed to providing a positive workplace where employees feel valued and supported. We're proud that our company achieved nearly
83% in our 2026 Work Well-Being Survey
, reflecting our ongoing commitment to employee satisfaction and positive workplace change.
What We Offer
At Upper James Toyota, we believe great people make great dealerships. We offer:
Competitive annual salary of $43,000–$45,000
Comprehensive health and dental benefits
Long-term disability coverage
Health Spending Account for eligible long-service employees
Employee and Family Assistance Program
Employee vehicle purchase and service discounts through our Parkway Perks program
Ongoing training and professional development
Opportunities for career growth within our four-dealership automotive group
Employee appreciation events and recognition programs
A supportive, team-focused workplace where employee feedback matters
About the Role
As our Internal Service Writer, you will coordinate the preparation of new and used vehicles, ensuring inspections, repairs, accessories, and reconditioning work are completed accurately and on schedule.
Working closely with our Sales, Service, Parts, and Accounting teams, you'll help keep vehicle preparation running smoothly and ensure our customers' vehicles are ready when promised.
What You'll Do
Create, manage, and close internal repair orders using our PBS dealership management system.
Coordinate new vehicle pre-delivery inspections (PDIs), used vehicle safety inspections, and reconditioning.
Monitor vehicle delivery schedules and ensure preparation work is completed on time.
Review vehicle inspection reports, prepare repair estimates, and coordinate approved work.
Schedule and follow up on repairs, detailing, accessory installations, and outside vendor services.
Work with technicians and the Parts Department to track repair progress and parts availability.
Ensure technician labour operations, purchase orders, and internal repair order documentation are accurate.
Verify outstanding recalls and manufacturer campaigns.
Coordinate with Sales and Service teams to resolve scheduling challenges and keep vehicle deliveries on track.
Ensure internal repair orders are properly completed and charges accurately allocated.
What We're Looking For
Previous experience in an automotive dealership, service department, or administrative coordination role is preferred.
Experience with PBS or a similar dealership management system is an asset.
Excellent organizational skills and the ability to manage multiple priorities and deadlines.
Strong attention to detail, particularly when handling work orders, documentation, and scheduling.
Confident communication skills and a collaborative, team-oriented approach.
Comfortable working with computers and learning new systems.
A proactive problem-solver who takes ownership of their work and follows through.
A commitment to providing excellent internal and external customer service.
We are an equal opportunity employer
.
We are committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request throughout the recruitment and selection process.
#J-18808-Ljbffr