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Job opportunity

Insurance Customer Service Representative

Desjardins

Kitchener, Ontario
Serve insurance customers with strong communication skills at Angie DeGroot Desjardins Insurance Agency while building sales aptitude in an entry level position.
This Customer Service Representative role supports an insurance office with customer-focused service and sales activities. You will answer calls and emails, greet customers, and help address insurance needs and goals. The position requires organization, flexibility, and eagerness to learn.
Key Responsibilities:

Apply client contract changes, cancellations, and updates
Advise and educate clients while addressing their needs
Establish customer relationships and follow up as needed
Review insurance options through a needs-based process
Answer calls, emails, and greet customers
Requirements:

High school diploma
Two years of office work experience
Strong spoken and written English
Insurance Licence or willingness to obtain one
Professional, organized, and detail-oriented approach
Bring customer service, communication, and insurance interest to Angie DeGroot Desjardins Insurance Agency while supporting client satisfaction.

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