Job opportunity
Bilingual Clinical Care Coordinator for Spartan Wellness
Hello Hired Inc
Bilingual Clinical Care Coordinator – Spartan Wellness
Company: Spartan Wellness
Recruiting Company: Hello Hired Inc
Employment Type: Full-Time, Permanent, Remote – Canada
Hours: Monday–Friday, 8:00 a.m.–4:00 p.m. EST
Salary: $47,000–$55,000 annually + benefits
Start Date: ASAP
About Spartan Wellness
Spartan Wellness is a growing Canadian virtual healthcare organization focused on helping patients navigate complex care journeys through coordinated, accessible and patient‑centred healthcare.
As our team continues to grow, we're looking for a Bilingual Clinical Care Coordinator to join our remote Operations team.
This is an ideal opportunity for someone who understands the healthcare environment but is interested in moving into a more administrative, care‑coordination‑focused position.
You may currently be an RPN, nurse, medical administrator, care coordinator, case manager, care manager or healthcare professional who enjoys organizing the pieces behind patient care and making sure nothing gets missed. Fluency in both English and French is required for this position.
The Role
The Clinical Care Coordinator helps ensure that patients move smoothly through every stage of their care journey. You'll work closely with Nurse Practitioners, patients, administrative team members, insurers and external healthcare providers to make sure appointments, documentation, referrals, prescriptions, labs, insurance requirements and follow‑ups happen when they're supposed to.
Think of yourself as the person keeping all the moving pieces of a patient's care plan organized and on track.
You will not be managing employees. Instead, you'll be managing patient casework, documentation and follow‑up. This is primarily an administrative role, but having a healthcare or clinical background is important because you'll regularly be reviewing medical documentation, prescriptions, diagnoses, treatment plans and insurance‑related information.
What You'll Be Doing
Patient & Care Coordination:
Serve as a key point of contact for patients throughout their care journey
Work closely with Nurse Practitioners to ensure care plans are followed and next steps are completed
Track patient follow‑ups, appointments, referrals, labs, imaging, prescriptions and outstanding clinical documentation
Coordinate external consultations, treatment providers and Independent Medical Examinations (IMEs)
Identify missing information or potential delays and proactively follow up
Help ensure patients don't fall through gaps in communication or administration
Support patients with virtual appointments, telehealth technology and navigating their next steps
Medical Administration & Documentation:
Review and organize medical documentation, clinical records and patient information
Gather historical medical records and required supporting documentation
Update digital patient records accurately
Review documents and letters being prepared for insurance providers
Track outstanding documentation and follow up with the appropriate patient, provider or insurer
Support the clinical team by keeping NP task lists and follow‑ups organized
Help reduce administrative backlog for Nurse Practitioners
Maintain detailed trackers and ensure assigned tasks are completed
Insurance & Case Coordination:
Communicate with insurers and other third‑party stakeholders regarding patient documentation and care requirements
Support documentation submitted to organizations such as Veterans Affairs Canada and Medavie Blue Cross
Identify missing documentation or barriers that may delay insurance approval
Coordinate IME documentation, appointments and reports
Assist with insurance‑related follow‑up, denials, appeals and outstanding information
Ensure documentation is complete and submitted within required timelines
Team Support:
You’ll be part of Spartan's broader administrative team. Team members understand and support one another's responsibilities while also having specific areas they own. Your niche will have a stronger clinical and medical‑administration focus, particularly around complex patient cases, clinical documentation, insurance coordination and follow‑up. You’ll work closely with Nurse Practitioners, administrative staff and operations leadership while independently managing your assigned workload.
What We're Looking For
Bilingual English/French is required.
We're looking for someone who is exceptionally organized, comfortable working with medical information and able to keep track of many moving pieces at once.
A background as an RPN or other regulated healthcare professional would be highly valued, but we're also interested in candidates with strong experience in:
Healthcare care coordination
Medical case management
Care management
Clinical administration
Medical office administration
Insurance‑related healthcare coordination
Nursing or another clinical healthcare environment
International medical or healthcare experience may also be considered for candidates who are established in Canada and planning to remain long term.
You’ll Be Successful Here If You...
Are an excellent multitasker and rarely let details fall through the cracks
Are comfortable speaking with both patients and healthcare professionals
Understand medical terminology and can confidently read clinical documentation
Can understand diagnoses, prescriptions, treatment plans and medical records
Love trackers, task lists and following things through to completion
Are proactive rather than waiting for someone to remind you about the next step
Communicate compassionately and professionally with patients
Are comfortable communicating with insurance providers and external organizations
Can manage complex casework independently
Have strong written communication and documentation skills
Are comfortable working in a fully remote environment
Enjoy being part of a collaborative team while owning your own area of responsibility
Experience with EMRs, Microsoft 365, telehealth platforms, scheduling systems and clinical documentation tools would be an asset.
Compensation & Benefits
47,000–55,000 annual salary, based on experience
Extended health and dental benefits
$500 annual expense account
Fully remote position
Monday–Friday, approximately 8:00 a.m.–4:00 p.m. EST
Some flexibility during the week when needed
Supportive and collaborative team environment
Opportunity to grow alongside a rapidly growing healthcare organization
Exposure to virtual healthcare, integrative medicine, insurance coordination and evolving digital‑healthcare models
Why Join Spartan Wellness?
This is an opportunity to use your healthcare knowledge in a different way.
If you've worked clinically but are ready to step away from traditional bedside or clinic‑based care, or you're already working in care coordination and enjoy managing complex patient journeys, this position offers the opportunity to combine healthcare knowledge, organization, patient communication and problem‑solving in a fully remote environment.
Spartan Wellness is growing, and we're looking for someone who wants to grow with us.
If you're bilingual in English and French, understand the healthcare environment and are the type of person who makes sure every detail gets followed through, we'd love to hear from you.
#J-18808-Ljbffr
Apply on source site Company: Spartan Wellness
Recruiting Company: Hello Hired Inc
Employment Type: Full-Time, Permanent, Remote – Canada
Hours: Monday–Friday, 8:00 a.m.–4:00 p.m. EST
Salary: $47,000–$55,000 annually + benefits
Start Date: ASAP
About Spartan Wellness
Spartan Wellness is a growing Canadian virtual healthcare organization focused on helping patients navigate complex care journeys through coordinated, accessible and patient‑centred healthcare.
As our team continues to grow, we're looking for a Bilingual Clinical Care Coordinator to join our remote Operations team.
This is an ideal opportunity for someone who understands the healthcare environment but is interested in moving into a more administrative, care‑coordination‑focused position.
You may currently be an RPN, nurse, medical administrator, care coordinator, case manager, care manager or healthcare professional who enjoys organizing the pieces behind patient care and making sure nothing gets missed. Fluency in both English and French is required for this position.
The Role
The Clinical Care Coordinator helps ensure that patients move smoothly through every stage of their care journey. You'll work closely with Nurse Practitioners, patients, administrative team members, insurers and external healthcare providers to make sure appointments, documentation, referrals, prescriptions, labs, insurance requirements and follow‑ups happen when they're supposed to.
Think of yourself as the person keeping all the moving pieces of a patient's care plan organized and on track.
You will not be managing employees. Instead, you'll be managing patient casework, documentation and follow‑up. This is primarily an administrative role, but having a healthcare or clinical background is important because you'll regularly be reviewing medical documentation, prescriptions, diagnoses, treatment plans and insurance‑related information.
What You'll Be Doing
Patient & Care Coordination:
Serve as a key point of contact for patients throughout their care journey
Work closely with Nurse Practitioners to ensure care plans are followed and next steps are completed
Track patient follow‑ups, appointments, referrals, labs, imaging, prescriptions and outstanding clinical documentation
Coordinate external consultations, treatment providers and Independent Medical Examinations (IMEs)
Identify missing information or potential delays and proactively follow up
Help ensure patients don't fall through gaps in communication or administration
Support patients with virtual appointments, telehealth technology and navigating their next steps
Medical Administration & Documentation:
Review and organize medical documentation, clinical records and patient information
Gather historical medical records and required supporting documentation
Update digital patient records accurately
Review documents and letters being prepared for insurance providers
Track outstanding documentation and follow up with the appropriate patient, provider or insurer
Support the clinical team by keeping NP task lists and follow‑ups organized
Help reduce administrative backlog for Nurse Practitioners
Maintain detailed trackers and ensure assigned tasks are completed
Insurance & Case Coordination:
Communicate with insurers and other third‑party stakeholders regarding patient documentation and care requirements
Support documentation submitted to organizations such as Veterans Affairs Canada and Medavie Blue Cross
Identify missing documentation or barriers that may delay insurance approval
Coordinate IME documentation, appointments and reports
Assist with insurance‑related follow‑up, denials, appeals and outstanding information
Ensure documentation is complete and submitted within required timelines
Team Support:
You’ll be part of Spartan's broader administrative team. Team members understand and support one another's responsibilities while also having specific areas they own. Your niche will have a stronger clinical and medical‑administration focus, particularly around complex patient cases, clinical documentation, insurance coordination and follow‑up. You’ll work closely with Nurse Practitioners, administrative staff and operations leadership while independently managing your assigned workload.
What We're Looking For
Bilingual English/French is required.
We're looking for someone who is exceptionally organized, comfortable working with medical information and able to keep track of many moving pieces at once.
A background as an RPN or other regulated healthcare professional would be highly valued, but we're also interested in candidates with strong experience in:
Healthcare care coordination
Medical case management
Care management
Clinical administration
Medical office administration
Insurance‑related healthcare coordination
Nursing or another clinical healthcare environment
International medical or healthcare experience may also be considered for candidates who are established in Canada and planning to remain long term.
You’ll Be Successful Here If You...
Are an excellent multitasker and rarely let details fall through the cracks
Are comfortable speaking with both patients and healthcare professionals
Understand medical terminology and can confidently read clinical documentation
Can understand diagnoses, prescriptions, treatment plans and medical records
Love trackers, task lists and following things through to completion
Are proactive rather than waiting for someone to remind you about the next step
Communicate compassionately and professionally with patients
Are comfortable communicating with insurance providers and external organizations
Can manage complex casework independently
Have strong written communication and documentation skills
Are comfortable working in a fully remote environment
Enjoy being part of a collaborative team while owning your own area of responsibility
Experience with EMRs, Microsoft 365, telehealth platforms, scheduling systems and clinical documentation tools would be an asset.
Compensation & Benefits
47,000–55,000 annual salary, based on experience
Extended health and dental benefits
$500 annual expense account
Fully remote position
Monday–Friday, approximately 8:00 a.m.–4:00 p.m. EST
Some flexibility during the week when needed
Supportive and collaborative team environment
Opportunity to grow alongside a rapidly growing healthcare organization
Exposure to virtual healthcare, integrative medicine, insurance coordination and evolving digital‑healthcare models
Why Join Spartan Wellness?
This is an opportunity to use your healthcare knowledge in a different way.
If you've worked clinically but are ready to step away from traditional bedside or clinic‑based care, or you're already working in care coordination and enjoy managing complex patient journeys, this position offers the opportunity to combine healthcare knowledge, organization, patient communication and problem‑solving in a fully remote environment.
Spartan Wellness is growing, and we're looking for someone who wants to grow with us.
If you're bilingual in English and French, understand the healthcare environment and are the type of person who makes sure every detail gets followed through, we'd love to hear from you.
#J-18808-Ljbffr