Job opportunity
Customer Service Business Support Specialist
SaskPower
Support SaskPower customers through account inquiries, billing concerns, outage notifications, and new service requests in a permanent full-time position.
This classification serves as a primary contact for internal and external customers. You will coordinate customer account and billing responses while communicating corporate services, rates, regulations, and policies. The work also includes payments, records, communications, and general financial functions.
Key Responsibilities:
Provide front-line information about corporate services, rates, regulations, and policies
Investigate inquiries, complaints, and outage notifications
Receive payments, issue refunds, and prepare invoices
Maintain departmental files, records, systems, and communications
Assist with departmental training and professional development
Requirements:
Business Administration degree, diploma, certificate, program, or equivalent
Two years' administrative or customer service experience, or equivalent
Experience using Microsoft Office Suite and SAP applications
Accuracy, attention to detail, and sound decision-making ability
Ability to work independently and cooperatively
Bring precise questioning, customer service, and business support skills to SaskPower's account and billing operations.
#J-18808-Ljbffr
Apply on source site This classification serves as a primary contact for internal and external customers. You will coordinate customer account and billing responses while communicating corporate services, rates, regulations, and policies. The work also includes payments, records, communications, and general financial functions.
Key Responsibilities:
Provide front-line information about corporate services, rates, regulations, and policies
Investigate inquiries, complaints, and outage notifications
Receive payments, issue refunds, and prepare invoices
Maintain departmental files, records, systems, and communications
Assist with departmental training and professional development
Requirements:
Business Administration degree, diploma, certificate, program, or equivalent
Two years' administrative or customer service experience, or equivalent
Experience using Microsoft Office Suite and SAP applications
Accuracy, attention to detail, and sound decision-making ability
Ability to work independently and cooperatively
Bring precise questioning, customer service, and business support skills to SaskPower's account and billing operations.
#J-18808-Ljbffr