Bilingual Insurance Customer Service Representative

Use English and French communication skills as a Bilingual Customer Service Representative in insurance, with a hybrid schedule in downtown Montreal. Help members through telephone and email inquiries.
Randstad Canada seeks representatives interested in the insurance industry and a long term career. You will provide accurate responses to existing and new members while maintaining high customer service. The work requires troubleshooting, problem solving, and using multiple systems.
Key Responsibilities:

Provide accurate responses to existing and new members
Maintain the highest level of customer service
Troubleshoot telephone and email inquiries effectively
Resolve inquiries using various systems and tools
Handle inquiries in a timely fashion
Requirements:

Strong English and French communication skills
Customer service or call center experience
Strong computer skills using multiple screens and systems
Strong problem solving skills
High school diploma and security screening clearance
Apply your bilingual communication, troubleshooting, and customer service abilities while supporting insurance members from Montreal.

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