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Job opportunity

Property Leasing and Resident Relations Specialist

MoveSmart Rentals

Kitchener, Ontario
Resident relations and lease renewals anchor this MoveSmart Rentals position, with on-site responsibility for tours, objections, and retention.
The On-Site Leasing Administrator helps prospective renters become residents while supporting existing residents through renewal conversations. You will identify reasons residents may move, address objections, and follow up after concerns are handled. The position also includes leasing administration, advertising support, and occupancy-focused records.
Key Responsibilities:

Build professional relationships with existing residential tenants
Contact residents approaching lease-end dates
Address renewal objections and communicate property value
Identify recurring concerns that could contribute to turnover
Prepare vacant suites and leasing areas for tours
Requirements:

Relevant experience in retention, hospitality, sales, or resident services
Lease renewal or customer retention experience strongly valued
Ability to manage leasing and renewals simultaneously
Strong relationship-building and follow-up skills
Comfort conducting tours and discussing renewal decisions
Use resident relations, renewal outreach, and leasing judgment to help MoveSmart Rentals maintain occupancy and reduce avoidable turnover.

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