Lead guest service excellence as a Dual Guest Services Supervisor, using hospitality expertise and customer care to support visitors throughout their stay.
This contract part-time, six-month position oversees Guest Services Representatives as their main guest contact. You will guide service delivery, manage performance, and address guest concerns while maintaining daily quality standards. Gateway seeks a detail-focused relationship-builder who values warm, hospitable experiences.
Key Responsibilities:

Mentor and guide guest services representatives
Train, coach, evaluate, and mentor employee performance
Encourage open communication and collaboration
Maintain daily quality and service standards
Resolve complaints, room issues, and conflicts graciously
Requirements:

Minimum two years’ guest services or hospitality experience preferred
Ability to direct and supervise staff
Excellent friendly, efficient, polite, patient customer service
Availability for flexible hours, evenings, and weekends
Ability to obtain AGCO License and Smart Serve
Apply your hospitality leadership, service judgment, and relationship-building strengths as Gateway’s Dual Guest Services Supervisor.

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