Central Reservations Sales Agent

Use advanced communication and customer service skills as Coast Hotels’ Central Reservations Sales & Service Agent in downtown Vancouver. Process bookings across phone, email, and fax.
This position supports Coast Hotels within the Central Reservations Department. You will provide superior customer service and intermediate administrative support while promoting packages and targeted room sales. The work includes guest communication, confidential information, correspondence, and organized records.
Key Responsibilities:

Respond to reservation inquiries by phone, email, and fax
Process reservations and promote packages using selling techniques
Liaise with ambassadors and guests to facilitate outcomes
Handle confidential information, complaints, and guest concerns
Draft correspondence and maintain accurate files and records
Requirements:

Secondary School Diploma
One to two years of related experience
At least six months of customer service experience
Intermediate MS Office Suite skills and technology adaptability
Flexible schedule and availability for downtown Vancouver office work
Apply communication, reservation processing, and sales skills while supporting guests and Coast Hotels’ Central Reservations Department.

#J-18808-Ljbffr