Job opportunity
Service Appointment Coordinator
Cam Clark Automotive Group
An excellent opportunity with a quickly growing, dynamic business…
The Cam Clark Auto Group is seeking aService Appointment Coordinatorfor ourCam Clark Ford, Red Deer location.
With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience as well!
In the position ofService Appointment Coordinatorreporting to theService Manager, the successful candidate will be responsible for the scheduling and organization of service appointments by phone and online, taking payment upon vehicle completion and supporting the entire customer experience.
Accountable For:
Answer phone calls and schedule customer appointments.
Discuss details of requested service with customers (i.e. What is involved, length of time required).
Telephone customers to remind them of upcoming appointments.
Communicate customer feedback to service advisor or service manager.
Control incoming customer traffic by assigning customers to service advisors.
Inform customers of expected wait times.
Inform service advisors of upcoming appointments and schedules.
Make changes to customer information in the database as required.
Schedule first service appointment for newly sold vehicles.
Coordinate shuttle services for customers as required.
Explains benefits of fixed appointment.
Check system for outstanding recalls, in service dates and extended warranty and vehicle.
Contact special order parts customers and confirm appointments, or if parts have not arrived re- book appointment.
Other Duties as assigned.
Skills
Confident and professional phone manner
Strong computer and Internet skills
Detail-oriented and excellent organizational and multi-tasking skills
Strong record of positive customer satisfaction results
Excellent problem-solving and conflict resolution skills in order to resolve customer issues.
Proven ability to work cohesively with employees and managers as part of a team.
You can look forward to a rewarding pay structure along withpaid vacation time and extended health benefits.This full-time position is Monday to Friday. Hours may vary.
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Apply on source site The Cam Clark Auto Group is seeking aService Appointment Coordinatorfor ourCam Clark Ford, Red Deer location.
With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience as well!
In the position ofService Appointment Coordinatorreporting to theService Manager, the successful candidate will be responsible for the scheduling and organization of service appointments by phone and online, taking payment upon vehicle completion and supporting the entire customer experience.
Accountable For:
Answer phone calls and schedule customer appointments.
Discuss details of requested service with customers (i.e. What is involved, length of time required).
Telephone customers to remind them of upcoming appointments.
Communicate customer feedback to service advisor or service manager.
Control incoming customer traffic by assigning customers to service advisors.
Inform customers of expected wait times.
Inform service advisors of upcoming appointments and schedules.
Make changes to customer information in the database as required.
Schedule first service appointment for newly sold vehicles.
Coordinate shuttle services for customers as required.
Explains benefits of fixed appointment.
Check system for outstanding recalls, in service dates and extended warranty and vehicle.
Contact special order parts customers and confirm appointments, or if parts have not arrived re- book appointment.
Other Duties as assigned.
Skills
Confident and professional phone manner
Strong computer and Internet skills
Detail-oriented and excellent organizational and multi-tasking skills
Strong record of positive customer satisfaction results
Excellent problem-solving and conflict resolution skills in order to resolve customer issues.
Proven ability to work cohesively with employees and managers as part of a team.
You can look forward to a rewarding pay structure along withpaid vacation time and extended health benefits.This full-time position is Monday to Friday. Hours may vary.
#J-18808-Ljbffr