Supportive housing front desk work combines tenant service, wellness checks, and safety monitoring at The Salvation Army. Work shifts in a 24-hour facility.
The Supportive Housing Front Desk Worker serves as the main tenant contact and reports to the Program Supervisor. This frontline position handles inquiries, complaints, messages, referrals, and daily records. It requires respect, empathy, attentive listening, problem solving, and a strong service ethic. The role supports a safe and secure environment while responding to tenant needs and program requirements.
Key Responsibilities:

Act as the main contact for supportive housing tenants
Handle tenant inquiries and complaints with respect
Conduct wellness checks where required
Record daily happenings and remit telephone messages
Provide referrals and liaise with external agencies
Requirements:

Grade 12 education or equivalent
Up to one year of related experience
Frontline social service experience
Computer ability and organized work habits
Criminal Record Check and applicable screening
Apply front desk, tenant support, wellness check, and safety monitoring skills within The Salvation Army’s supportive housing program.

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