Job opportunity
Inside Sales Support - Windows & Doors
Gentek Building Products - Canada
It’s your home . We help make it beautiful .
Leading the exterior, cladding, and window industry for over 55 years, Gentek is known for product excellence and innovation.
As a Window Administrator, You Love To “ACT”
Acknowledge all customers in person and on the phone; greet them with a smile.
Create great business partnerships; we provide excellent customer service in every transaction. We understand our customers’ needs, projects, and priorities.
Thank customers after every interaction; we don’t take their partnership with us for granted.
Responsibilities
The Window Administrator serves as a subject matter expert on Gentek’s window and door product offerings, as well as industry terminology. This role acts as a trusted resource for customers, ensuring accurate, timely, and efficient support for all quotations and order processing activities. Specifically, you will:
Quote & Order Processing
Prepare and process accurate, timely quotations for windows and doors for lumberyards and contractors
Enter and manage customer orders using Gentek systems (e.g., BAP, Windows Express)
Monitor order status and proactively communicate product availability and delivery timelines to customers
Demonstrate strong product knowledge, including the ability to identify and differentiate between various window and door types
Accurately interpret measurements, handing, and finish specifications
Distinguish between standard and custom order configurations
Apply product compatibility rules to ensure all orders are valid and buildable
Customer Service
Professionally greet and assist customers in person and over the phone
Respond to inquiries regarding Gentek’s window and door products and related services
Provide alternative solutions when requested products are unavailable
Analyze order and customer data to identify trends, opportunities, and areas for process improvement
Qualifications
Bilingual (French/English) preferred
High school diploma required; post-secondary education considered an asset
Experience in windows and doors and/or the ability to read blueprints is an asset
Previous experience in the building or construction industry preferred; training will be provided to the right candidate
Strong literacy and numeracy skills, including the ability to interpret alphanumeric sequences
Proficient in computer systems and order entry platforms
Who Is Gentek?
Gentek is a leading manufacturer and distributor of vinyl/aluminum siding, windows, and other exterior home improvement building products. With 3 manufacturing facilities and distribution branches coast to coast, we provide our customers with superior products and services. This can only be achieved by having a fantastic group of employees and we know that they deserve a great, inclusive work experience, which we strive to provide.
Gentek is growing. Come grow with us. If you think you have what it takes to be a Window Administrator, you may just be the candidate we’re looking for.
Accommodations for applicants with disabilities available upon request.
#J-18808-Ljbffr
Apply on source site Leading the exterior, cladding, and window industry for over 55 years, Gentek is known for product excellence and innovation.
As a Window Administrator, You Love To “ACT”
Acknowledge all customers in person and on the phone; greet them with a smile.
Create great business partnerships; we provide excellent customer service in every transaction. We understand our customers’ needs, projects, and priorities.
Thank customers after every interaction; we don’t take their partnership with us for granted.
Responsibilities
The Window Administrator serves as a subject matter expert on Gentek’s window and door product offerings, as well as industry terminology. This role acts as a trusted resource for customers, ensuring accurate, timely, and efficient support for all quotations and order processing activities. Specifically, you will:
Quote & Order Processing
Prepare and process accurate, timely quotations for windows and doors for lumberyards and contractors
Enter and manage customer orders using Gentek systems (e.g., BAP, Windows Express)
Monitor order status and proactively communicate product availability and delivery timelines to customers
Demonstrate strong product knowledge, including the ability to identify and differentiate between various window and door types
Accurately interpret measurements, handing, and finish specifications
Distinguish between standard and custom order configurations
Apply product compatibility rules to ensure all orders are valid and buildable
Customer Service
Professionally greet and assist customers in person and over the phone
Respond to inquiries regarding Gentek’s window and door products and related services
Provide alternative solutions when requested products are unavailable
Analyze order and customer data to identify trends, opportunities, and areas for process improvement
Qualifications
Bilingual (French/English) preferred
High school diploma required; post-secondary education considered an asset
Experience in windows and doors and/or the ability to read blueprints is an asset
Previous experience in the building or construction industry preferred; training will be provided to the right candidate
Strong literacy and numeracy skills, including the ability to interpret alphanumeric sequences
Proficient in computer systems and order entry platforms
Who Is Gentek?
Gentek is a leading manufacturer and distributor of vinyl/aluminum siding, windows, and other exterior home improvement building products. With 3 manufacturing facilities and distribution branches coast to coast, we provide our customers with superior products and services. This can only be achieved by having a fantastic group of employees and we know that they deserve a great, inclusive work experience, which we strive to provide.
Gentek is growing. Come grow with us. If you think you have what it takes to be a Window Administrator, you may just be the candidate we’re looking for.
Accommodations for applicants with disabilities available upon request.
#J-18808-Ljbffr