Job opportunity
Production Support Technician
Hydra Dyne Technology Inc
Customer Technical Support Employee Blue Collar Ingersoll, ON, CA
2 days ago Requisition ID: 1386
Salary Range: $25.00 To $28.00 Hourly
Purpose of Job:
The Product Support Technician serves as a hands-on support, investigating product issues, assisting in product validation testing and detailed warranty inspections. Performs thorough validations on prototype assemblies to ensure customer satisfaction and a smooth transition to production.
3. Principal Accountabilities:
Internal Product Support:
Collaboratewith cross-functional teams to troubleshoot technical or operational issues.
Collaborate with engineering, quality assurance, and development teams to resolve bugs and ensure smooth functionality.
Assist with testing new products and updates before deployment, documenting potential issues for resolution.
Assist the QA team by conducting thorough warranty inspections and documenting failure modes comprehensively.
Documentation and Reporting:
Document daily activities using the designated in-house applications.
Generate detailed reports on investigations and issues for resolution.
Collaboration and Cross-Functional Support:
Work closely with department managers to align support operations with business goals.
Partner with QA teams to create and execute test scenarios for new features or updates.
Provide input for product improvement based on insights gathered during support tasks.
Process Optimization::
Identify opportunities to streamline workflows and automate repetitive tasks.
Assist in creating and implementing internal tools to enhance efficiency.
4. Health and Safety Responsibilities:
Wear all required PPE while in the plant.
Understand your workplace health and safety requirements.
Follow safe work practices and procedures and promote workplace safety.
Report any unsafe acts, conditions or accidents across the plant.
Be alert for hazards.
5. Knowledge, Skills and Education:
Education and Experience:
Completion of secondary school or equivalent, or 1-3 years of manufacturing experience
Excellent mechanical aptitude, and experience with product testing, and QA processes.
Skills and Competencies:
Strong technical troubleshooting and analytical skills.
Proficient with mechanical inspection tools (Micrometers, Bore Gauges and Callipers), power tools
Excellent written communication skills for documenting processes and reporting findings.
Proficient with computers, tablets, and the ability to navigate apps and use Microsoft software.
Excellent organizational and multitasking abilities.
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Apply on source site 2 days ago Requisition ID: 1386
Salary Range: $25.00 To $28.00 Hourly
Purpose of Job:
The Product Support Technician serves as a hands-on support, investigating product issues, assisting in product validation testing and detailed warranty inspections. Performs thorough validations on prototype assemblies to ensure customer satisfaction and a smooth transition to production.
3. Principal Accountabilities:
Internal Product Support:
Collaboratewith cross-functional teams to troubleshoot technical or operational issues.
Collaborate with engineering, quality assurance, and development teams to resolve bugs and ensure smooth functionality.
Assist with testing new products and updates before deployment, documenting potential issues for resolution.
Assist the QA team by conducting thorough warranty inspections and documenting failure modes comprehensively.
Documentation and Reporting:
Document daily activities using the designated in-house applications.
Generate detailed reports on investigations and issues for resolution.
Collaboration and Cross-Functional Support:
Work closely with department managers to align support operations with business goals.
Partner with QA teams to create and execute test scenarios for new features or updates.
Provide input for product improvement based on insights gathered during support tasks.
Process Optimization::
Identify opportunities to streamline workflows and automate repetitive tasks.
Assist in creating and implementing internal tools to enhance efficiency.
4. Health and Safety Responsibilities:
Wear all required PPE while in the plant.
Understand your workplace health and safety requirements.
Follow safe work practices and procedures and promote workplace safety.
Report any unsafe acts, conditions or accidents across the plant.
Be alert for hazards.
5. Knowledge, Skills and Education:
Education and Experience:
Completion of secondary school or equivalent, or 1-3 years of manufacturing experience
Excellent mechanical aptitude, and experience with product testing, and QA processes.
Skills and Competencies:
Strong technical troubleshooting and analytical skills.
Proficient with mechanical inspection tools (Micrometers, Bore Gauges and Callipers), power tools
Excellent written communication skills for documenting processes and reporting findings.
Proficient with computers, tablets, and the ability to navigate apps and use Microsoft software.
Excellent organizational and multitasking abilities.
#J-18808-Ljbffr