Job opportunity
Tier 1 Service Desk Associate
IMP Group International Inc.
Front-line technical support meets customer-focused service at IMP Solutions in Halifax, Nova Scotia. Troubleshoot hardware, software, and network connectivity issues for end users.
As a Service Desk Associate on the Managed Services team, you will provide timely assistance while maintaining service quality. The work includes supporting operating systems, Microsoft core business applications, Office 365, and printing systems. You will also manage tickets, document resolutions, and use ConnectWise support tools.
Key Responsibilities:
Respond to user inquiries and resolve basic computer issues
Troubleshoot hardware, software, and network connectivity problems
Validate, schedule, update, and document end-user tickets
Configure and maintain PCs, monitors, printers, and docking stations
Escalate complex issues to Tier 2 support or vendors
Requirements:
One or more years of Service Desk experience
Post-secondary computer science education or equivalent experience
Understanding of operating systems and business applications
Diagnostic skills and knowledge of support tools
Excellent written, verbal, and active listening communication
Bring customer-focused troubleshooting, ConnectWise experience, and organized technical support to IMP Solutions’ Halifax service desk team.
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Apply on source site As a Service Desk Associate on the Managed Services team, you will provide timely assistance while maintaining service quality. The work includes supporting operating systems, Microsoft core business applications, Office 365, and printing systems. You will also manage tickets, document resolutions, and use ConnectWise support tools.
Key Responsibilities:
Respond to user inquiries and resolve basic computer issues
Troubleshoot hardware, software, and network connectivity problems
Validate, schedule, update, and document end-user tickets
Configure and maintain PCs, monitors, printers, and docking stations
Escalate complex issues to Tier 2 support or vendors
Requirements:
One or more years of Service Desk experience
Post-secondary computer science education or equivalent experience
Understanding of operating systems and business applications
Diagnostic skills and knowledge of support tools
Excellent written, verbal, and active listening communication
Bring customer-focused troubleshooting, ConnectWise experience, and organized technical support to IMP Solutions’ Halifax service desk team.
#J-18808-Ljbffr