Job opportunity
Branch Customer Experience Manager
TD Bank Group
Lead customer experience at TD Canada Trust in Yorkton, Saskatchewan, using coaching and operational leadership to support branch teams.
As Manager, Customer Experience II, you will mentor employees, strengthen customer conversations, and maintain operational excellence. The position supports scheduling, compliance, workflow management, complaint resolution, and complex branch administration. You will collaborate with One TD partners to address customer needs while guiding frontline performance and development. Your leadership will help maintain positive customer-facing areas and promote effective, equitable teamwork throughout the branch.
Key Responsibilities:
Mentor employees through exceptional customer interactions and development objectives
Maintain schedules, compliance, policies, procedures, and conduct guidelines
Coach advice-giving strategies and customer conversation tactics
Monitor workflows, prioritize tasks, and assign branch duties
Support complaint resolution and administer complex daily branch duties
Requirements:
Undergraduate degree or over three years of relevant work experience
Knowledge of process management, banking solutions, and operational functions
Proficiency with MS Office and internet applications
Tactful communication with customers, partners, and management
Strong organization, planning, time management, and influential leadership skills
Bring customer experience leadership, coaching, compliance knowledge, and operational skills to TD Canada Trust’s Yorkton branch.
#J-18808-Ljbffr
Apply on source site As Manager, Customer Experience II, you will mentor employees, strengthen customer conversations, and maintain operational excellence. The position supports scheduling, compliance, workflow management, complaint resolution, and complex branch administration. You will collaborate with One TD partners to address customer needs while guiding frontline performance and development. Your leadership will help maintain positive customer-facing areas and promote effective, equitable teamwork throughout the branch.
Key Responsibilities:
Mentor employees through exceptional customer interactions and development objectives
Maintain schedules, compliance, policies, procedures, and conduct guidelines
Coach advice-giving strategies and customer conversation tactics
Monitor workflows, prioritize tasks, and assign branch duties
Support complaint resolution and administer complex daily branch duties
Requirements:
Undergraduate degree or over three years of relevant work experience
Knowledge of process management, banking solutions, and operational functions
Proficiency with MS Office and internet applications
Tactful communication with customers, partners, and management
Strong organization, planning, time management, and influential leadership skills
Bring customer experience leadership, coaching, compliance knowledge, and operational skills to TD Canada Trust’s Yorkton branch.
#J-18808-Ljbffr