Job opportunity
Collections Specialist
Vaco LLC
About the Opportunity
Manage an assigned portfolio of customer accounts in accordance with established credit and collection procedures, with a focus on reducing outstanding balances, minimizing bad debt, and improving cash flow.
Monitor overdue accounts and conduct consistent follow-ups, prioritizing collection efforts based on account status, payment history, and outstanding balances.
Negotiate payment arrangements, monitor payment commitments, and address disputed balances or invalid claims to secure timely payment.
Identify accounts presenting potential credit risk and recommend appropriate next steps, including credit restrictions or escalation for further recovery action.
Perform customer account reconciliations and investigate outstanding balances, unapplied cash, and credit adjustments.
Maintain accurate and detailed records of collection activities, customer communications, payment commitments, and account disputes.
Coordinate with cash application and other finance functions to resolve payment allocation issues, outstanding deductions, and billing discrepancies.
Initiate requests for account adjustments, corrections, and supporting documentation as required.
Customer Service & Internal Collaboration
Respond to customer inquiries regarding account balances, invoices, payments, and outstanding issues in a timely and professional manner.
Work with internal departments to investigate and resolve issues affecting payment processing and account status.
Communicate payment terms, account procedures, and available billing or payment options to customers.
Develop and maintain professional relationships with customers to encourage timely payments and support ongoing business relationships.
Partner with sales and other internal stakeholders to resolve account disputes, address aging receivables, and improve collection outcomes.
About You
5+ years of collection experience in a high-volume b2b environment
CCP designation or enrolment in the CCP program is an asset
Proficient in excel. (pivot tables, vlookups)
Pay Range
$60,000 - $75,000 / year
Requirements
You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity.
#J-18808-Ljbffr
Apply on source site Manage an assigned portfolio of customer accounts in accordance with established credit and collection procedures, with a focus on reducing outstanding balances, minimizing bad debt, and improving cash flow.
Monitor overdue accounts and conduct consistent follow-ups, prioritizing collection efforts based on account status, payment history, and outstanding balances.
Negotiate payment arrangements, monitor payment commitments, and address disputed balances or invalid claims to secure timely payment.
Identify accounts presenting potential credit risk and recommend appropriate next steps, including credit restrictions or escalation for further recovery action.
Perform customer account reconciliations and investigate outstanding balances, unapplied cash, and credit adjustments.
Maintain accurate and detailed records of collection activities, customer communications, payment commitments, and account disputes.
Coordinate with cash application and other finance functions to resolve payment allocation issues, outstanding deductions, and billing discrepancies.
Initiate requests for account adjustments, corrections, and supporting documentation as required.
Customer Service & Internal Collaboration
Respond to customer inquiries regarding account balances, invoices, payments, and outstanding issues in a timely and professional manner.
Work with internal departments to investigate and resolve issues affecting payment processing and account status.
Communicate payment terms, account procedures, and available billing or payment options to customers.
Develop and maintain professional relationships with customers to encourage timely payments and support ongoing business relationships.
Partner with sales and other internal stakeholders to resolve account disputes, address aging receivables, and improve collection outcomes.
About You
5+ years of collection experience in a high-volume b2b environment
CCP designation or enrolment in the CCP program is an asset
Proficient in excel. (pivot tables, vlookups)
Pay Range
$60,000 - $75,000 / year
Requirements
You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity.
#J-18808-Ljbffr