Lactanet is accepting applications for a Customer Experience Representative Full-time position. The role of this position is to process, validate, and distribute information within Lactanet’s internal systems, ensuring accuracy and compliance with established procedures. Provide quality customer service and timely follow-up to internal and external customers. Support daily operations through document production, mailing, report distribution, and office logistics across Lactanet offices and laboratories. This position is part of a union.
Position Overview

Provide customer service and respond to internal and external inquiries by phone or email, resolving issues and ensuring timely follow-up.
Process, verify, and correct data to maintain accuracy, integrity, and timely reporting.
Manage herd registrations, service changes, data access requests, and report corrections.
Prepare and distribute reports, test results, and operational documents.
Coordinate mail, supplies, inventory, and administrative support for offices and laboratories.
Follow departmental procedures, maintain documentation, and contribute to continuous improvement and team effectiveness.
Working Conditions

Standard office working conditions. Hybrid work arrangement possible.

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