Job opportunity
Human Resources Manager
HGS
At
Hinduja Global Solutions (HGS) , we’re redefining customer experience through a blend of traditional contact center services and cutting-edge DigiCX solutions—powered by analytics, automation, and digital marketing.
We’re looking for an
HR Manager
based in
Waterloo, Ontario
who can operate both strategically and hands-on—partnering with the business while ensuring strong alignment to
Ontario employment law and broader Canadian HR practices .
About the Role
This role is equal parts
business partner, culture driver, and HR leader . You’ll support assigned business lines, lead HR initiatives, and work closely with operations to align people strategy with business goals—while ensuring compliance across
Ontario and, where applicable, other provincial regulations .
What You’ll Do
Partner with operations leaders as a
trusted HR advisor
Lead and execute HR programs across the employee lifecycle
Ensure compliance with
Ontario employment legislation
(ESA, OHSA, Human Rights Code) and support multi-province considerations
Use
data and analytics
to identify trends and drive decisions
Support
attraction & retention strategies
in partnership with Recruiting and Compensation
Coach leaders on performance management, employee relations, and engagement
Conduct and oversee
employee investigations
Build strong
community partnerships and employer brand presence
in the Waterloo region
Develop and mentor HR team members
Lead key HR projects aligned to business priorities
8+ years of HR experience (service-driven environment preferred)
5+ years leading people and/or projects
Strong working knowledge of
Ontario employment law ; exposure to other Canadian provinces is a plus
Proven experience handling
employee relations and conflict resolution
Strong
business acumen
with the ability to influence at all levels
Data-driven mindset with strong Excel skills
Bachelor’s degree required (HR or Business preferred)
CHRP/CHRL or SHRM-CP/SCP is a plus
You’ll be part of a team that’s shaping the future of customer experience—while building a culture where people can grow, thrive, and do their best work.
#J-18808-Ljbffr
Apply on source site Hinduja Global Solutions (HGS) , we’re redefining customer experience through a blend of traditional contact center services and cutting-edge DigiCX solutions—powered by analytics, automation, and digital marketing.
We’re looking for an
HR Manager
based in
Waterloo, Ontario
who can operate both strategically and hands-on—partnering with the business while ensuring strong alignment to
Ontario employment law and broader Canadian HR practices .
About the Role
This role is equal parts
business partner, culture driver, and HR leader . You’ll support assigned business lines, lead HR initiatives, and work closely with operations to align people strategy with business goals—while ensuring compliance across
Ontario and, where applicable, other provincial regulations .
What You’ll Do
Partner with operations leaders as a
trusted HR advisor
Lead and execute HR programs across the employee lifecycle
Ensure compliance with
Ontario employment legislation
(ESA, OHSA, Human Rights Code) and support multi-province considerations
Use
data and analytics
to identify trends and drive decisions
Support
attraction & retention strategies
in partnership with Recruiting and Compensation
Coach leaders on performance management, employee relations, and engagement
Conduct and oversee
employee investigations
Build strong
community partnerships and employer brand presence
in the Waterloo region
Develop and mentor HR team members
Lead key HR projects aligned to business priorities
8+ years of HR experience (service-driven environment preferred)
5+ years leading people and/or projects
Strong working knowledge of
Ontario employment law ; exposure to other Canadian provinces is a plus
Proven experience handling
employee relations and conflict resolution
Strong
business acumen
with the ability to influence at all levels
Data-driven mindset with strong Excel skills
Bachelor’s degree required (HR or Business preferred)
CHRP/CHRL or SHRM-CP/SCP is a plus
You’ll be part of a team that’s shaping the future of customer experience—while building a culture where people can grow, thrive, and do their best work.
#J-18808-Ljbffr