Job opportunity
Dispatcher / Customer Service Representative
Power Link Expedite
Overview
Power Link
is a Burlington-based transportation & logistics company with two divisions: Same Day Courier and Freight. We are looking for a new staff member to join our
Courier division . This is an opportunity to join a growing company with significant expansion plans.
Role
COURIER DISPATCHER / CUSTOMER SERVICE REPRESENTATIVE
Location:
Burlington
Description:
The Courier Dispatcher/CSR position entails assigning delivery orders to the most appropriate drivers throughout the day. The Dispatcher/CSR ensures shipments are completed in the most efficient manner possible by overseeing pickup and delivery requests, providing information, and supervising deliveries to meet customer needs. They ensure accuracy when entering customer orders and other information into the computer system in a timely manner. They also provide prompt, precise, and knowledgeable information to Power Link customers, drivers, and company staff.
Responsibilities
Plan and assign pick-up and delivery orders to drivers
Enter customer orders into the system
Ensure delivery commitments are achieved
Liaise with customers regarding deliveries, service, etc.
Follow up on any delivery delays
Skills and Requirements
Ability to plan, dispatch, and monitor orders for our drivers
Excellent knowledge of the Greater Toronto Area geography
Excellent English communication skills, both written and verbal
Ability to make quick decisions in a fast-paced environment
Strong attention to detail
Ability to manage time effectively and multitask
Positive attitude and strong teamwork skills
Previous courier or other related transportation industry experience
Courier Complete/Fleet Complete system experience
Job Details
Job Type:
Full-time
Compensation:
$50,000 to $70,000 (salary & annual bonus) a year, depending on experience
Experience:
Courier, expedited, or other transportation industry dispatcher experience is preferred
#J-18808-Ljbffr
Apply on source site Power Link
is a Burlington-based transportation & logistics company with two divisions: Same Day Courier and Freight. We are looking for a new staff member to join our
Courier division . This is an opportunity to join a growing company with significant expansion plans.
Role
COURIER DISPATCHER / CUSTOMER SERVICE REPRESENTATIVE
Location:
Burlington
Description:
The Courier Dispatcher/CSR position entails assigning delivery orders to the most appropriate drivers throughout the day. The Dispatcher/CSR ensures shipments are completed in the most efficient manner possible by overseeing pickup and delivery requests, providing information, and supervising deliveries to meet customer needs. They ensure accuracy when entering customer orders and other information into the computer system in a timely manner. They also provide prompt, precise, and knowledgeable information to Power Link customers, drivers, and company staff.
Responsibilities
Plan and assign pick-up and delivery orders to drivers
Enter customer orders into the system
Ensure delivery commitments are achieved
Liaise with customers regarding deliveries, service, etc.
Follow up on any delivery delays
Skills and Requirements
Ability to plan, dispatch, and monitor orders for our drivers
Excellent knowledge of the Greater Toronto Area geography
Excellent English communication skills, both written and verbal
Ability to make quick decisions in a fast-paced environment
Strong attention to detail
Ability to manage time effectively and multitask
Positive attitude and strong teamwork skills
Previous courier or other related transportation industry experience
Courier Complete/Fleet Complete system experience
Job Details
Job Type:
Full-time
Compensation:
$50,000 to $70,000 (salary & annual bonus) a year, depending on experience
Experience:
Courier, expedited, or other transportation industry dispatcher experience is preferred
#J-18808-Ljbffr