Support managed desktops in Guelph with Windows, macOS, and endpoint computing expertise. Use technical troubleshooting to assist faculty, staff, and students.
The University of Guelph seeks an IT Services Technician for its Computing and Communication Services team. Reporting to the Manager, Client Productivity, you will diagnose desktop, laptop, hardware, and software issues. The temporary full-time assignment runs from November 9, 2026, to November 9, 2027.
Key Responsibilities:

Provide technology support through email, telephone, chat, and in-person channels
Diagnose desktop, laptop, hardware, and software issues
Support ordering and setup of computers and related equipment
Guide clients through technology use and issue resolution
Update documentation and processes supporting improved IT services
Requirements:

Two-year diploma in computer networking, technical support, or similar education
Minimum one year of related experience, or equivalent education and experience
Windows or macOS support experience with diverse communities
Previous IT support experience in an IT service desk environment
Endpoint tools familiarity, including MECM, Intune, or JAMF, is advantageous
Apply your troubleshooting, client support, and endpoint computing skills to managed desktop services at the University of Guelph.

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Managed Desktops IT Services Technician