As an Operations Professional you will deliver exceptional client service while managing order fulfillment, inventory, and operational tasks to ensure a consistent brand experience in store. You will support store efficiency by executing shipping, receiving, replenishment, and merchandise care, and by partnering closely with client advisors and management. The role contributes to sales performance by identifying client needs and supporting follow-up and service requests.

Responsibilities

Perform order fulfillment, shipping, receiving, replenishment, and merchandise transfers

Clean and care for jewelry and process jewelry repairs

Supervise and reconcile inventory using reports and systems and report discrepancies

Handle internal and external phone and email correspondence and support sales opportunities

Partner with client advisors and management to respond to client inquiries and follow up on requests

Requirements

Strong analytical skills and attention to detail

Proficiency with Microsoft Word and Excel

Ability to work retail hours including nights, weekends, and holidays

Authorization to work in Canada

Organized, flexible, and able to perform varied tasks based on business needs

College or university degree preferred

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