Job opportunity
Automotive Service Advisor | Master Mechanic Markham West
Mastermechanic
Automotive Service Advisor | Master Mechanic Markham West
Markham, ON
Location:
271 Amber Street, Unit 3, Markham, ON L3R 3J7
Type:
Full-Time, Permanent
Compensation:
$30.00 per hour + Bonus Plan
The Face of Trusted Service
At Master Mechanic Markham West, our Service Advisors are the vital link between our customers and our technicians. We don’t just fix cars; we build relationships. Since 1982, we’ve operated on the principles of integrity, trust, and professionalism. We are looking for a high-energy, customer-focused professional who can provide expert advice and ensure every client drives away with peace of mind.
The Role
As a Service Advisor, you are the primary point of contact for our clients. You will manage the end-to-end service experience—from the first phone call to the final vehicle handover—ensuring that every customer receives clear communication and honest recommendations.
Key Responsibilities
Customer Advocacy:
Respond to inquiries regarding repairs and maintenance with transparency and expertise.
Service Coordination:
Manage appointment bookings and work closely with the shop foreman to ensure timely vehicle turnaround.
Expert Consultation:
Inspect vehicles (with technician support) to explain repair processes, provide accurate cost estimates, and prioritize safety-related services.
Maintenance Planning:
Help customers develop long-term maintenance schedules to ensure vehicle longevity.
Transaction Management:
Process payments, manage service records, and ensure all documentation is accurate and organized.
Shop Environment:
Maintain a clean, professional, and welcoming service desk and waiting area.
Requirements
Experience:
Previous experience in automotive service writing or a similar customer service role is preferred.
Communication:
Exceptional verbal and written communication skills; ability to explain complex mechanical issues in simple terms.
Technical Aptitude:
A solid understanding of automotive parts and repair processes.
Tech-Savvy:
Proficiency with CRM systems and business software.
Multitasking:
Ability to stay organized and calm in a fast-paced environment while handling multiple customer inquiries.
Education:
High school diploma or equivalent.
Health & Wellness:
Extended health care, dental care, disability, and life insurance.
Convenience:
On-site parking and uniforms provided.
Time Off:
Paid time off to ensure you stay recharged.
#J-18808-Ljbffr
Apply on source site Markham, ON
Location:
271 Amber Street, Unit 3, Markham, ON L3R 3J7
Type:
Full-Time, Permanent
Compensation:
$30.00 per hour + Bonus Plan
The Face of Trusted Service
At Master Mechanic Markham West, our Service Advisors are the vital link between our customers and our technicians. We don’t just fix cars; we build relationships. Since 1982, we’ve operated on the principles of integrity, trust, and professionalism. We are looking for a high-energy, customer-focused professional who can provide expert advice and ensure every client drives away with peace of mind.
The Role
As a Service Advisor, you are the primary point of contact for our clients. You will manage the end-to-end service experience—from the first phone call to the final vehicle handover—ensuring that every customer receives clear communication and honest recommendations.
Key Responsibilities
Customer Advocacy:
Respond to inquiries regarding repairs and maintenance with transparency and expertise.
Service Coordination:
Manage appointment bookings and work closely with the shop foreman to ensure timely vehicle turnaround.
Expert Consultation:
Inspect vehicles (with technician support) to explain repair processes, provide accurate cost estimates, and prioritize safety-related services.
Maintenance Planning:
Help customers develop long-term maintenance schedules to ensure vehicle longevity.
Transaction Management:
Process payments, manage service records, and ensure all documentation is accurate and organized.
Shop Environment:
Maintain a clean, professional, and welcoming service desk and waiting area.
Requirements
Experience:
Previous experience in automotive service writing or a similar customer service role is preferred.
Communication:
Exceptional verbal and written communication skills; ability to explain complex mechanical issues in simple terms.
Technical Aptitude:
A solid understanding of automotive parts and repair processes.
Tech-Savvy:
Proficiency with CRM systems and business software.
Multitasking:
Ability to stay organized and calm in a fast-paced environment while handling multiple customer inquiries.
Education:
High school diploma or equivalent.
Health & Wellness:
Extended health care, dental care, disability, and life insurance.
Convenience:
On-site parking and uniforms provided.
Time Off:
Paid time off to ensure you stay recharged.
#J-18808-Ljbffr