Join Air-tek as a Technical Account Manager in Toronto, managing enterprise B2B accounts while ensuring customer satisfaction and high engagement with our software products. Your role is vital for shaping client success.

In this position, you will work closely with 2-4 large enterprise clients, reporting to the Director of Delivery. Key responsibilities include fostering strong relationships, tracking software usage, and supporting customers in achieving their business goals. Your proactive involvement will ensure effective software adoption and response to high-severity incidents.

Key Responsibilities:
• Execute strategic plans for your clients
• Analyze software usage data and trends
• Engage various client teams to understand needs
• Facilitate internal discussions representing clients
• Conduct meetings including quarterly reviews

Requirements:
• 4+ years in customer-facing positions
• Experience in technical account management or customer success
• Proven relationship-building skills
• Strong communicative ability across technical and business topics
• Knowledge of the travel industry is a plus

Harness your expertise to support Air-tek's mission of innovation and excellence in the software arena.
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Air-tek Technical Account Manager Role