As the Manager of Collections Vendor Management at Fairstone Bank, oversee outsourced collections with a focus on compliance and performance optimization. This role offers a chance to enhance your managerial skills in a hybrid work setting.

You will lead the Centralized Collections unit, guiding third-party collection agency operations to achieve key delinquency and recovery targets. Your role will involve regular performance analysis, training oversight, and maintaining strong relationships with vendors to ensure a seamless collection process.

Key Responsibilities:
• Manage outsourced collection activities effectively
• Monitor vendor compliance with contracts
• Facilitate performance assessments and required adjustments
• Lead discussions on daily performance and improvements
• Audit collection workflows for efficiency gains

Requirements:
• High school diploma with 5+ years in collections
• Minimum 2 years in vendor/supervisory management
• Excellent communication in English and French
• Advanced Excel skills are essential
• Strong background in customer experience and collections

Drive performance and compliance in collections at Fairstone Bank while enhancing customer trust and satisfaction.
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Manager, Collections Vendor Management at Fairstone