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Job opportunity

Head of Passenger Experience & Integration

Nieuport Aviation

Toronto, Ontario 180.000 - 240.000
Nieuport Aviation, owner and operator of Billy Bishop Toronto City Airport terminal, seeks a Director of Customer Experience & Integration. You will define, govern, and elevate the end-to-end passenger journey, aligning internal and external partners to service standards and delivering executive-level reporting on performance and readiness.
You will lead passenger-flow strategies, collaborate with government agencies, and oversee all touchpoints from check-in to destination experience, ensuring

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