Job opportunity
Principal Delivery Manager
MPA Recruitment
PrincipalDeliveryManager
GlobalSoftwareconsultancy
Halifax(hybrid)
AsaPrincipalDeliveryManager,youwillbeaccountableforleadingthedeliverycapabilityfortheSectorintheDigitalServicesbusinessunit,workingcloselywithdeliverymanagerstoensuresuccessfulandefficientdeliveryofmultipleengagementsacrossanaccountportfolio.
Youwillempowerandsupportteamstoperformwell,learnandgrowinamannerthatisconsistentwithcompanyvalues.Youwillstrengthenandensuresuccessfuldeliveryacrossengagementsthatwillbenefitusinwinningnewbusinesswithexistingcustomers.OwnsasectorviewofdemandforpeopleandworkswithBUOperationstomanageourdeliverycapability.YouwillhaveoversightandsupportCustomerSuccess,investinginclientrelationshipsfromadeliveryperspectiveasatrustedadvisortoaddressbusinessproblemsthroughdigitaldelivery.
Asthisisaseniormanagementrole,youwillalsobeexpectedtotakeonadditionalmanagementresponsibilitiesasrequired.
YouWillBeResponsibleFor
Leading&championingateam–youwilllead,motivateandempowerteamswithinyourcapabilitytocreateapositiveandcreativecultureforourpeopletoperformwell,learnandgrow:
Putpeoplefirst&developothers–You’llmanage,coachanddevelopasmallnumberofseniorstaff,withafocusonmanagingemployeeperformance
Ensureallteammembershavecleargoals,receiveregularfeedbackandhavetimelyandconstructiveappraisals.
Haveaccountabilityforstaffingandon-boardingofnewteammembers.
Actastheescalationpointforissuesrelatingtoanindividual,teamorproject.
Buildandmaintainconstructiveandcollaborativerelationshipswiththeclient,othersuppliersandthird-partystakeholders.
Providingdeliveryleadership-Understandcriticalsuccessfactorsandanticipateindustrytrendsfortheclientsandprojects(beyondthetraditionalmeasures:ontime,onbudgetandtoagreedscope)andensureeachworkstreamhasaplaninplacetoachievethesuccessfactors.
Deliveringcommerciallyviableservices–youwillberesponsibleforachievingorexceedingprofitabilitytargetsplusaccurateandtimelyforecastingandreportingofprojectvariables(revenue,staffing,workinprogress,debtetc.).Youwillunderstandthecontractsandcommercialtermsapplyingtoourprojectsandensurethatisnotcompromisedbynon-compliance.
Nurturingourcustomerbase–Youwillunderstandindustrytrendsandanticipatecustomerneeds.Youwillmanagerelationshipswithourcustomersandlookingforopportunitiestoaddvaluetotheclient,increasingtheROIthatclientsachievewith,ensuringthatexpectationsareproactivelymanaged,andissuesareaddressedpromptlyandappropriately.Youwillcreate,influenceandnegotiatestrategiesforthelonger-termbenefitofourcustomers.
UnderstandcurrentthinkingfromtheTechnology,ExperienceDesignandConsultingcapabilitiesanddrivealignmentaccordingly.
Encourageinnovationintechnologyandprocessbothwithintheprojectandoutsidetheproject.
Proactivelyassistwithrecruitmentactivitiestoenablestableorganisationalgrowth
Beingapointofescalation–Yourexpertisewillbeleveragedtohelprespondtocustomerneedswithprecisionandefficiency
InnovationandContinuousImprovement–youwillberesponsibleforleadingandimplementingprocessefficienciestothebenefitofourcustomers,encouraginginnovationintechnologyandprocess
YouwillalsosponsorinitiativeswithinyourcapabilityorwiderBU.UnderstandcurrentthinkingfromtheTechnology,ExperienceDesignandConsultingcapabilitiesanddrivealignmentaccordingly.
Proactivelyassistwithrecruitmentactivitiestoenablestableorganisationalgrowth
Provideassuranceandgovernance–youwillensureappropriateprojectgovernancearrangementsandtechnicalqualitystandardsaredevelopedWorkwiththeassurancefunctiontoperform/supporthealthchecks,riskassessmentsandanyrequiredfollow-upactivity.
Comply,andensuresteammemberscomply,withallconfidentialityandnon-disclosurepoliciesandagreementsandensurethesecurityofinformation,atalltimes.Youwillensureappropriateprojectgovernancearrangementsandtechnicalqualitystandardsaredevelopedandfollowedthroughoutthecustomerlifecycle.Youwilleffectivelymanageprojectrisksandissues,escalatingwhereappropriate
Developingbusiness-SupportfuturegrowthbyworkingcloselywithRegionalSalesDirectors,AccountExecutives,CustomerSuccessManagers,assistingwhererequiredwiththesales/procurementcycletobestpositiontowinprofitablenewbusiness.Youwillpromotesuccessescompany-wide,toourcustomersandtothemarket,throughcasestudies,awardsubmissions,blogs,tweetsetc
Beingarolemodel-You’llsupportyourcolleaguesandreconciletheneedsoftheindividualwiththeneedsoftheteamorWorkdaywhilstembodyingthevalues.You’llbethepersonpeoplelookupto–peopletrustyourdecisionsbecausetheyaretransparentandjustified.
Puttingpeoplefirst&developingothers–You’llmanage,coachanddevelopasmallnumberofstaff,withafocusonmanagingemployeeperformanceandassistingintheircareerdevelopment.
Minimum(essential)Requirements
Minimumof10yearsofdemonstrablesuccessmanagingthedeliveryoftechnology-basedprojectsusingagilemethodology.
Substantialexperienceinmanagingandleadingprojectteamsincludinglinemanagementresponsibility.
Evidenceofdevelopingandmanagingsoundclient-supplierrelationshipsandgoodknowledgeofatleastoneindustryvertical(e.g.FinancialServices,HealthorGovernment).
Broadtechnologyexperience,awarenessofcurrenttechnologytrendsandasolidunderstandingofcontemporarysoftwareengineeringpracticesandbehaviours.
Evidenceoftakingresponsibilityforcontractandcommercialtermsonprojects.
Experienceofadheringtorobustprojectgovernanceandtechnicalqualitystandards.
Strongabilitytomakereasoneddecisionsunderpressuretakingabalancedviewofclientdemands,commercialinterestsandtheimpactontheteam.
Provenabilitytomanage,motivateandempowerteamsandleadbyexample.
Strongcommercialawarenessandsoundunderstandingofprojectdynamics,particularlyinamulti-supplierenvironment.
Affable,credibleandcancommunicateeffectivelywithclientsandcolleagues,includingformalpresentations.
Excellentinterpersonalskillsandstrongnegotiatingprowess.
Excellentteamplayercapableofdeliveringresultsinlessthanperfectcircumstances.
Haveanaturalwillingnesstoshareinformationfreely.
Mature,firmbutnon-confrontationalstyle.
Highlyflexible(includingawillingnesstoworkawayfromhomebase).
Apositiveattitudetoovercomingthechallengesfacingourclients.
Havethevisionanddrivetoexperimentanddeliver‘firsts’.
Wearepassionateaboutdevelopingpeople–ademonstratedabilityinmanaging,coachinganddevelopingseniormembersofyourteamandwidercommunity.
Desirable
Experienceofprojectdeliveryaimedatdigitaltransformation.
Experienceofmanaginglarge-scaleagileprojectsinvolvingdistributedteamsinamulti-supplierenvironment.
Experienceofuserresearch,analyticsanddesigndisciplinesandtheircontributiontotheeffectivedeliveryofdigitalservicesandplatforms.
Evidenceofsecuringsignificantfollow-onbusinesswithanexistingclient.
Evidenceofinnovatingorleadinginitiativestoimprovemanagementandleadershippracticeswithinanorganisation.
Evidenceofthoughtleadershipinthepublicdomain.
HoldsacurrentandrecognisedProjectorProgrammeManagementcertification.
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Apply on source site GlobalSoftwareconsultancy
Halifax(hybrid)
AsaPrincipalDeliveryManager,youwillbeaccountableforleadingthedeliverycapabilityfortheSectorintheDigitalServicesbusinessunit,workingcloselywithdeliverymanagerstoensuresuccessfulandefficientdeliveryofmultipleengagementsacrossanaccountportfolio.
Youwillempowerandsupportteamstoperformwell,learnandgrowinamannerthatisconsistentwithcompanyvalues.Youwillstrengthenandensuresuccessfuldeliveryacrossengagementsthatwillbenefitusinwinningnewbusinesswithexistingcustomers.OwnsasectorviewofdemandforpeopleandworkswithBUOperationstomanageourdeliverycapability.YouwillhaveoversightandsupportCustomerSuccess,investinginclientrelationshipsfromadeliveryperspectiveasatrustedadvisortoaddressbusinessproblemsthroughdigitaldelivery.
Asthisisaseniormanagementrole,youwillalsobeexpectedtotakeonadditionalmanagementresponsibilitiesasrequired.
YouWillBeResponsibleFor
Leading&championingateam–youwilllead,motivateandempowerteamswithinyourcapabilitytocreateapositiveandcreativecultureforourpeopletoperformwell,learnandgrow:
Putpeoplefirst&developothers–You’llmanage,coachanddevelopasmallnumberofseniorstaff,withafocusonmanagingemployeeperformance
Ensureallteammembershavecleargoals,receiveregularfeedbackandhavetimelyandconstructiveappraisals.
Haveaccountabilityforstaffingandon-boardingofnewteammembers.
Actastheescalationpointforissuesrelatingtoanindividual,teamorproject.
Buildandmaintainconstructiveandcollaborativerelationshipswiththeclient,othersuppliersandthird-partystakeholders.
Providingdeliveryleadership-Understandcriticalsuccessfactorsandanticipateindustrytrendsfortheclientsandprojects(beyondthetraditionalmeasures:ontime,onbudgetandtoagreedscope)andensureeachworkstreamhasaplaninplacetoachievethesuccessfactors.
Deliveringcommerciallyviableservices–youwillberesponsibleforachievingorexceedingprofitabilitytargetsplusaccurateandtimelyforecastingandreportingofprojectvariables(revenue,staffing,workinprogress,debtetc.).Youwillunderstandthecontractsandcommercialtermsapplyingtoourprojectsandensurethatisnotcompromisedbynon-compliance.
Nurturingourcustomerbase–Youwillunderstandindustrytrendsandanticipatecustomerneeds.Youwillmanagerelationshipswithourcustomersandlookingforopportunitiestoaddvaluetotheclient,increasingtheROIthatclientsachievewith,ensuringthatexpectationsareproactivelymanaged,andissuesareaddressedpromptlyandappropriately.Youwillcreate,influenceandnegotiatestrategiesforthelonger-termbenefitofourcustomers.
UnderstandcurrentthinkingfromtheTechnology,ExperienceDesignandConsultingcapabilitiesanddrivealignmentaccordingly.
Encourageinnovationintechnologyandprocessbothwithintheprojectandoutsidetheproject.
Proactivelyassistwithrecruitmentactivitiestoenablestableorganisationalgrowth
Beingapointofescalation–Yourexpertisewillbeleveragedtohelprespondtocustomerneedswithprecisionandefficiency
InnovationandContinuousImprovement–youwillberesponsibleforleadingandimplementingprocessefficienciestothebenefitofourcustomers,encouraginginnovationintechnologyandprocess
YouwillalsosponsorinitiativeswithinyourcapabilityorwiderBU.UnderstandcurrentthinkingfromtheTechnology,ExperienceDesignandConsultingcapabilitiesanddrivealignmentaccordingly.
Proactivelyassistwithrecruitmentactivitiestoenablestableorganisationalgrowth
Provideassuranceandgovernance–youwillensureappropriateprojectgovernancearrangementsandtechnicalqualitystandardsaredevelopedWorkwiththeassurancefunctiontoperform/supporthealthchecks,riskassessmentsandanyrequiredfollow-upactivity.
Comply,andensuresteammemberscomply,withallconfidentialityandnon-disclosurepoliciesandagreementsandensurethesecurityofinformation,atalltimes.Youwillensureappropriateprojectgovernancearrangementsandtechnicalqualitystandardsaredevelopedandfollowedthroughoutthecustomerlifecycle.Youwilleffectivelymanageprojectrisksandissues,escalatingwhereappropriate
Developingbusiness-SupportfuturegrowthbyworkingcloselywithRegionalSalesDirectors,AccountExecutives,CustomerSuccessManagers,assistingwhererequiredwiththesales/procurementcycletobestpositiontowinprofitablenewbusiness.Youwillpromotesuccessescompany-wide,toourcustomersandtothemarket,throughcasestudies,awardsubmissions,blogs,tweetsetc
Beingarolemodel-You’llsupportyourcolleaguesandreconciletheneedsoftheindividualwiththeneedsoftheteamorWorkdaywhilstembodyingthevalues.You’llbethepersonpeoplelookupto–peopletrustyourdecisionsbecausetheyaretransparentandjustified.
Puttingpeoplefirst&developingothers–You’llmanage,coachanddevelopasmallnumberofstaff,withafocusonmanagingemployeeperformanceandassistingintheircareerdevelopment.
Minimum(essential)Requirements
Minimumof10yearsofdemonstrablesuccessmanagingthedeliveryoftechnology-basedprojectsusingagilemethodology.
Substantialexperienceinmanagingandleadingprojectteamsincludinglinemanagementresponsibility.
Evidenceofdevelopingandmanagingsoundclient-supplierrelationshipsandgoodknowledgeofatleastoneindustryvertical(e.g.FinancialServices,HealthorGovernment).
Broadtechnologyexperience,awarenessofcurrenttechnologytrendsandasolidunderstandingofcontemporarysoftwareengineeringpracticesandbehaviours.
Evidenceoftakingresponsibilityforcontractandcommercialtermsonprojects.
Experienceofadheringtorobustprojectgovernanceandtechnicalqualitystandards.
Strongabilitytomakereasoneddecisionsunderpressuretakingabalancedviewofclientdemands,commercialinterestsandtheimpactontheteam.
Provenabilitytomanage,motivateandempowerteamsandleadbyexample.
Strongcommercialawarenessandsoundunderstandingofprojectdynamics,particularlyinamulti-supplierenvironment.
Affable,credibleandcancommunicateeffectivelywithclientsandcolleagues,includingformalpresentations.
Excellentinterpersonalskillsandstrongnegotiatingprowess.
Excellentteamplayercapableofdeliveringresultsinlessthanperfectcircumstances.
Haveanaturalwillingnesstoshareinformationfreely.
Mature,firmbutnon-confrontationalstyle.
Highlyflexible(includingawillingnesstoworkawayfromhomebase).
Apositiveattitudetoovercomingthechallengesfacingourclients.
Havethevisionanddrivetoexperimentanddeliver‘firsts’.
Wearepassionateaboutdevelopingpeople–ademonstratedabilityinmanaging,coachinganddevelopingseniormembersofyourteamandwidercommunity.
Desirable
Experienceofprojectdeliveryaimedatdigitaltransformation.
Experienceofmanaginglarge-scaleagileprojectsinvolvingdistributedteamsinamulti-supplierenvironment.
Experienceofuserresearch,analyticsanddesigndisciplinesandtheircontributiontotheeffectivedeliveryofdigitalservicesandplatforms.
Evidenceofsecuringsignificantfollow-onbusinesswithanexistingclient.
Evidenceofinnovatingorleadinginitiativestoimprovemanagementandleadershippracticeswithinanorganisation.
Evidenceofthoughtleadershipinthepublicdomain.
HoldsacurrentandrecognisedProjectorProgrammeManagementcertification.
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