Job opportunity
Senior Technical Support Analyst - Wealth Management
Talent To Hire Inc.
Technical Support Analyst – Wealth Systems (Toronto, ON)
We are seeking a
Senior Technical Support Analyst
to provide expert support for
wealth management platforms . This role involves troubleshooting applications, servers, and databases, analyzing data with
SQL , and ensuring smooth platform operations.
Key Responsibilities:
Provide technical support for system functionality, integrations, and performance.
Troubleshoot and resolve application, server, and database issues.
Monitor system performance and implement preventive measures.
Manage support tickets using
ServiceNow
or
JIRA .
Lead incident and outage investigations, ensuring timely resolution and root cause analysis.
Collaborate with development, infrastructure, and product teams to improve systems.
Assist with upgrades, patches, and updates.
Maintain documentation and knowledge base articles.
Provide guidance and training to users on system usage and incident reporting.
Qualifications:
Bachelor’s in IT, Computer Science, or related field (or equivalent experience).
3+ years technical support experience working in financial or wealth management systems.
Experience with
SQL , APIs, and support ticketing systems.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent communication skills to explain technical issues to non-technical users.
Preferred:
Experience with
wealth management or financial systems .
Knowledge of financial industry standards and compliance.
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Apply on source site We are seeking a
Senior Technical Support Analyst
to provide expert support for
wealth management platforms . This role involves troubleshooting applications, servers, and databases, analyzing data with
SQL , and ensuring smooth platform operations.
Key Responsibilities:
Provide technical support for system functionality, integrations, and performance.
Troubleshoot and resolve application, server, and database issues.
Monitor system performance and implement preventive measures.
Manage support tickets using
ServiceNow
or
JIRA .
Lead incident and outage investigations, ensuring timely resolution and root cause analysis.
Collaborate with development, infrastructure, and product teams to improve systems.
Assist with upgrades, patches, and updates.
Maintain documentation and knowledge base articles.
Provide guidance and training to users on system usage and incident reporting.
Qualifications:
Bachelor’s in IT, Computer Science, or related field (or equivalent experience).
3+ years technical support experience working in financial or wealth management systems.
Experience with
SQL , APIs, and support ticketing systems.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent communication skills to explain technical issues to non-technical users.
Preferred:
Experience with
wealth management or financial systems .
Knowledge of financial industry standards and compliance.
#J-18808-Ljbffr