Job opportunity
Field Service Engineer Toronto - Nuclear Medicine
Coberon Chronos
Field Service Engineer
Territory: Toronto
Company Overview
Our client is a global medical technology leader specializing in the development, manufacturing, and service of state-of-the-art
Nuclear Medicine imaging systems . They are driving the industry’s transformation from analog to digital detection technology, enabling healthcare providers to deliver superior diagnostic services at a lower cost. As pioneers in digital
SPECT
and
SPECT/CT
imaging, the company utilizes advanced detector materials and proprietary hardware to provide high-speed, low-dose imaging with best-in-class image quality.
Experience, Knowledge, and Skills
Education:
B.Sc. in Biomedical Engineering, Electrical Engineering, or equivalent technical education preferred.
Medical Imaging Expertise:
Minimum of 3 years of experience servicing and installing medical imaging equipment ( CT or PET
experience required;
Nuclear Medicine
equipment experience is highly preferred).
Technical Proficiency:
Significant skills in troubleshooting computers, software installations/upgrades, and complex electromechanical assemblies.
Industrial Experience:
Proven track record in servicing and troubleshooting sophisticated industrial or medical hardware.
Soft Skills:
Strong sense of customer service with excellent interpersonal and rapport-building skills.
Operational Mindset:
Ability to work independently, take personal ownership of the customer experience, and make decisive decisions regarding resource escalation.
Travel:
Willingness to travel to support other locations
Position Responsibilities
Technical Support:
Provide expert on-site and remote support for break-fix issues involving hardware, software, IT networking, and clinical applications.
Lifecycle Maintenance:
Execute new system installations, complex field upgrades, and scheduled preventive maintenance across the digital imaging product portfolio.
Customer Advocacy:
Act as the primary point of contact for customer concerns, ensuring timely problem resolution and maintaining direct follow-up until issues are fully resolved.
Product Improvement:
Provide critical feedback to the Director of Service and Engineering teams to enhance product reliability, operability, and global serviceability.
New Product Introduction:
Support the launch of new technologies and "first-of-kind" installations in the field.
Cross-functional Collaboration:
Work alongside Sales and Applications teams to resolve satisfaction issues and implement solutions that drive regional revenue.
Operational Reporting:
Provide regular status reports to internal and external support teams and maintain accurate service documentation.
Process Optimization:
Improve service productivity by identifying deficiencies and recommending enhancements for tools, training, and workflows.
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Apply on source site Territory: Toronto
Company Overview
Our client is a global medical technology leader specializing in the development, manufacturing, and service of state-of-the-art
Nuclear Medicine imaging systems . They are driving the industry’s transformation from analog to digital detection technology, enabling healthcare providers to deliver superior diagnostic services at a lower cost. As pioneers in digital
SPECT
and
SPECT/CT
imaging, the company utilizes advanced detector materials and proprietary hardware to provide high-speed, low-dose imaging with best-in-class image quality.
Experience, Knowledge, and Skills
Education:
B.Sc. in Biomedical Engineering, Electrical Engineering, or equivalent technical education preferred.
Medical Imaging Expertise:
Minimum of 3 years of experience servicing and installing medical imaging equipment ( CT or PET
experience required;
Nuclear Medicine
equipment experience is highly preferred).
Technical Proficiency:
Significant skills in troubleshooting computers, software installations/upgrades, and complex electromechanical assemblies.
Industrial Experience:
Proven track record in servicing and troubleshooting sophisticated industrial or medical hardware.
Soft Skills:
Strong sense of customer service with excellent interpersonal and rapport-building skills.
Operational Mindset:
Ability to work independently, take personal ownership of the customer experience, and make decisive decisions regarding resource escalation.
Travel:
Willingness to travel to support other locations
Position Responsibilities
Technical Support:
Provide expert on-site and remote support for break-fix issues involving hardware, software, IT networking, and clinical applications.
Lifecycle Maintenance:
Execute new system installations, complex field upgrades, and scheduled preventive maintenance across the digital imaging product portfolio.
Customer Advocacy:
Act as the primary point of contact for customer concerns, ensuring timely problem resolution and maintaining direct follow-up until issues are fully resolved.
Product Improvement:
Provide critical feedback to the Director of Service and Engineering teams to enhance product reliability, operability, and global serviceability.
New Product Introduction:
Support the launch of new technologies and "first-of-kind" installations in the field.
Cross-functional Collaboration:
Work alongside Sales and Applications teams to resolve satisfaction issues and implement solutions that drive regional revenue.
Operational Reporting:
Provide regular status reports to internal and external support teams and maintain accurate service documentation.
Process Optimization:
Improve service productivity by identifying deficiencies and recommending enhancements for tools, training, and workflows.
#J-18808-Ljbffr