Lead customer implementation and adoption for Skydio’s Canadian public sector and commercial accounts from a remote base in Canada. Use project management and proactive engagement to create measurable customer value.
As Customer Success Manager, you will own implementation, usage, adoption, retention, and expansion across approximately 20 accounts. You will bridge customers with Skydio’s technical teams while working with Sales, Solutions Engineering, Product, and Engineering. The work supports autonomous solutions for industries including public safety, transportation, utilities, oil and gas, and AEC.
Key Responsibilities:

Build scalable onboarding, account management, and post-sales success processes
Track enterprise implementation projects and technology delivery outcomes
Develop customer relationships through cadence-based follow-ups and reviews
Quantify product feedback and brief executives on roadmap needs
Drive adoption, expansions, and renewals across assigned accounts
Requirements:

Support experience in public sector or commercial industries
Experience implementing and scaling technology programs
Strong communication and project management skills
Willingness to travel approximately 40 percent
Ability to reside in Canada and obtain an Advanced Operations Pilot Certificate
Apply customer success, implementation, and account management expertise to expand Skydio adoption across Canada’s enterprise customers.

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Canadian Enterprise Customer Success Manager