Job opportunity
Customer Service Team Development Manager
Grainger
Develop customer service talent onsite with Grainger in Windsor or Leamington, combining coaching, communication, and change leadership. Strengthen engagement and service capability.
As Inside Customer Service Representative Manager, you will create an environment where employees are engaged, empowered, and committed. You will lead recruitment, onboarding, coaching, recognition, and performance discussions. The position also builds internal partnerships and encourages feedback while supporting WFS Ltd. customer service strategy.
Key Responsibilities:
Coach Customer Service team members using available resources
Set, monitor, and execute performance expectations and goals
Lead recruitment, selection, onboarding, coaching, and recognition
Maintain consistent communication across the team
Build strong internal and external partnerships
Requirements:
Customer service or leadership experience meeting role requirements
Ability to implement initiatives and manage projects
Ability to work with cross-functional work groups
Excellent written and verbal communication skills
Technology and software application competency, including S2K and CRM
Apply your coaching, communication, and change leadership skills while developing high-quality customer service teams for Grainger.
#J-18808-Ljbffr
Apply on source site As Inside Customer Service Representative Manager, you will create an environment where employees are engaged, empowered, and committed. You will lead recruitment, onboarding, coaching, recognition, and performance discussions. The position also builds internal partnerships and encourages feedback while supporting WFS Ltd. customer service strategy.
Key Responsibilities:
Coach Customer Service team members using available resources
Set, monitor, and execute performance expectations and goals
Lead recruitment, selection, onboarding, coaching, and recognition
Maintain consistent communication across the team
Build strong internal and external partnerships
Requirements:
Customer service or leadership experience meeting role requirements
Ability to implement initiatives and manage projects
Ability to work with cross-functional work groups
Excellent written and verbal communication skills
Technology and software application competency, including S2K and CRM
Apply your coaching, communication, and change leadership skills while developing high-quality customer service teams for Grainger.
#J-18808-Ljbffr