Be part of The Home Depot’s commitment to customer excellence as a Contact Centre Project Experience Specialist in Toronto. This role emphasizes exceptional bilingual communication and project coordination.

As a key player on a 12-month contract, you’ll focus on enhancing the customer experience throughout their project journey. The role demands strong organizational skills and the ability to manage multiple projects effectively. You’ll collaborate with partners and ensure clear communication with customers to foster loyalty and satisfaction.

Key Responsibilities:
• Manage customer communications regarding project statuses
• Coordinate multiple projects to meet timelines
• Work collaboratively with stakeholders to streamline processes
• Monitor project risks and ensure retention strategies
• Drive improvements to enhance project experiences

Requirements:
• Minimum 3-5 years of project management experience
• Must be fluent in both French and English
• Background in call centre operations preferred
• Exceptional organizational and time management skills
• Experience with SAP ERP & COM is advantageous

Utilize your project management skills to enhance customer journeys and satisfaction at The Home Depot.
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