Job opportunity
Privacy and Complaints Officer
Industrial and Commercial Bank of China (Canada)
Department / Branch:
Compliance Department
Reports To : Deputy Chief Compliance Officer
Employment Type : Full-Time Permanent
Location:
Toronto Downtown Head Office
Responsibilities:
Oversee and manage the Bank’s Privacy Program to ensure compliance with federal and provincial privacy laws (e.g., PIPEDA, Quebec, BC, Alberta) and internal data protection policies;
Lead and manage the Bank’s Complaint Handling and Issue Management Programs;
Identify, assess, and prioritize compliance issues, and implement effective action plans;
Prepare and review regulatory filings and reports to agencies such as the Office of the Privacy Commissioner, OSFI, FCAC, etc.;
Provide strategic leadership in privacy governance, complaints and issue management, risk mitigation, awareness, and regulatory compliance across all departments;
Oversee investigations and take appropriate actions to mitigate risk and meet regulatory reporting obligations;
Develop, implement, and update relevant compliance policies and procedures;
Contribute to building and maintaining compliance reports (e.g., Chief Compliance Officer reporting);
Prepare and deliver compliance-related presentations as required;
Assist in the development and maintenance of the Regulatory Compliance Management (RCM) Framework, including the Financial Consumer Protection Framework (FCPF);
Provide training and support on the use of Resolver, including developing training materials, administrating the system, and capturing controls;
Deliver hands-on training to relevant staff to ensure effective use of Resolver in meeting regulatory requirements;
Support other regulatory compliance tasks as assigned.
Qualifications:
Bachelor’s degree in Legal Studies, Business Administration, or a related field;
Minimum of 10 years of progressive experience in privacy, data protection, compliance, and regulatory roles within the Canadian financial services industry;
At least 7 years in a senior compliance role working closely with executive decision-makers;
In-depth knowledge of Canadian privacy legislation and regulatory bodies;
Strong understanding of evolving regulations and best practices in the financial sector;
Demonstrated skills in analysis, communication, problem-solving, and project management;
Valid professional designation in Compliance (e.g., CCEP, CIPP/C, CAMS) is considered an asset.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Finance
Industries
Banking
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Apply on source site Compliance Department
Reports To : Deputy Chief Compliance Officer
Employment Type : Full-Time Permanent
Location:
Toronto Downtown Head Office
Responsibilities:
Oversee and manage the Bank’s Privacy Program to ensure compliance with federal and provincial privacy laws (e.g., PIPEDA, Quebec, BC, Alberta) and internal data protection policies;
Lead and manage the Bank’s Complaint Handling and Issue Management Programs;
Identify, assess, and prioritize compliance issues, and implement effective action plans;
Prepare and review regulatory filings and reports to agencies such as the Office of the Privacy Commissioner, OSFI, FCAC, etc.;
Provide strategic leadership in privacy governance, complaints and issue management, risk mitigation, awareness, and regulatory compliance across all departments;
Oversee investigations and take appropriate actions to mitigate risk and meet regulatory reporting obligations;
Develop, implement, and update relevant compliance policies and procedures;
Contribute to building and maintaining compliance reports (e.g., Chief Compliance Officer reporting);
Prepare and deliver compliance-related presentations as required;
Assist in the development and maintenance of the Regulatory Compliance Management (RCM) Framework, including the Financial Consumer Protection Framework (FCPF);
Provide training and support on the use of Resolver, including developing training materials, administrating the system, and capturing controls;
Deliver hands-on training to relevant staff to ensure effective use of Resolver in meeting regulatory requirements;
Support other regulatory compliance tasks as assigned.
Qualifications:
Bachelor’s degree in Legal Studies, Business Administration, or a related field;
Minimum of 10 years of progressive experience in privacy, data protection, compliance, and regulatory roles within the Canadian financial services industry;
At least 7 years in a senior compliance role working closely with executive decision-makers;
In-depth knowledge of Canadian privacy legislation and regulatory bodies;
Strong understanding of evolving regulations and best practices in the financial sector;
Demonstrated skills in analysis, communication, problem-solving, and project management;
Valid professional designation in Compliance (e.g., CCEP, CIPP/C, CAMS) is considered an asset.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Finance
Industries
Banking
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