Job opportunity
Customer Success Manager
Redmond Consulting
Director of Client Success
DIVISION: Digital Payment Systems – USA
LOCATION: Based in Toronto, CANADA
Our client is seeking a relationship-oriented and strategically minded Director of Client Success to support key transit agency partnerships across the US. This individual will serve as a senior interface between the client organization and internal teams across sales, delivery, technical operations, and executive leadership.
The role is well-suited for someone who enjoys working at the intersection of technology, public transportation, and long-term customer strategy. The Director of Client Success will help strengthen trusted relationships with agency stakeholders, support strategic account development, and ensure clients experience a coordinated and responsive partnership.
This is a highly visible position offering broad exposure to complex transit programs, executive-level discussions, and major public-sector mobility initiatives. The successful candidate will play an important role in helping align customer priorities with internal business objectives while navigating a dynamic and evolving transit technology environment.
Key Areas of Focus
Developing and maintaining strong relationships with senior client stakeholders
Supporting long-term account strategy and identifying future opportunities
Coordinating internal teams to ensure a unified and effective customer approach
Helping manage sensitive issues, escalations, and client communications
Acting as a trusted advisor and advocate for the customer internally
Contributing to strategic growth within an established and globally recognized mobility technology organization
Ideal Candidate
Experience in account management, client success, business development, consulting, or strategic program leadership within transportation, infrastructure, or technology-related environments. Experience working with public-sector organizations or transit agencies is particularly valuable.
This opportunity offers excellent industry visibility and the ability to build meaningful relationships within the public transportation sector while contributing to high-profile mobility programs across the USA.
Please contact Josie Summa at 904-236-6641 mms/phone, [email protected] for additional information and expression of interest.
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Apply on source site DIVISION: Digital Payment Systems – USA
LOCATION: Based in Toronto, CANADA
Our client is seeking a relationship-oriented and strategically minded Director of Client Success to support key transit agency partnerships across the US. This individual will serve as a senior interface between the client organization and internal teams across sales, delivery, technical operations, and executive leadership.
The role is well-suited for someone who enjoys working at the intersection of technology, public transportation, and long-term customer strategy. The Director of Client Success will help strengthen trusted relationships with agency stakeholders, support strategic account development, and ensure clients experience a coordinated and responsive partnership.
This is a highly visible position offering broad exposure to complex transit programs, executive-level discussions, and major public-sector mobility initiatives. The successful candidate will play an important role in helping align customer priorities with internal business objectives while navigating a dynamic and evolving transit technology environment.
Key Areas of Focus
Developing and maintaining strong relationships with senior client stakeholders
Supporting long-term account strategy and identifying future opportunities
Coordinating internal teams to ensure a unified and effective customer approach
Helping manage sensitive issues, escalations, and client communications
Acting as a trusted advisor and advocate for the customer internally
Contributing to strategic growth within an established and globally recognized mobility technology organization
Ideal Candidate
Experience in account management, client success, business development, consulting, or strategic program leadership within transportation, infrastructure, or technology-related environments. Experience working with public-sector organizations or transit agencies is particularly valuable.
This opportunity offers excellent industry visibility and the ability to build meaningful relationships within the public transportation sector while contributing to high-profile mobility programs across the USA.
Please contact Josie Summa at 904-236-6641 mms/phone, [email protected] for additional information and expression of interest.
#J-18808-Ljbffr