Transform BMO customer experiences with financial education, digital capabilities, and goal-based tools. Shape Real Financial Progress at 33 Dundas Street West.
As Director, Value Added Services and Beyond Banking, you will connect customer goals with relevant advice, products, and experiences. Your portfolio includes My Financial Progress, Credit Coach, SmartProgress, Zogo, and Beyond Banking Benefits. You will lead cross-functional execution across Product, Digital, Technology, Marketing, Analytics, Legal, Risk, Procurement, and frontline partners.
Key Responsibilities:

Connect customer goals to advice, products, and experiences
Help customers build financial resilience and confidence
Own BMO’s financial education offering
Lead complex cross-functional initiatives across enterprise partners
Build, coach, and develop strategy and product professionals
Requirements:

Undergraduate degree and MBA from a top tier school
10+ years in strategy, product, or customer experience
Strong analytical and structured problem-solving skills
Excellent executive communication and stakeholder management
Demonstrated people leadership and team development
Bring customer experience leadership, financial education expertise, and cross-functional execution to BMO’s Personal Banking portfolio.

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Director Personal Banking Customer Experience