Job opportunity
Lead Personal Lines Customer Service Team
Duliban Insurance
Step into a leadership role at Duliban Insurance as the Personal Lines Service Team Lead in Grimsby, Ontario. Motivate and guide a team to exceed client expectations daily.
This role offers you the opportunity to nurture a high-performing Personal Lines Service team. You will focus on coaching, managing client escalations, and ensuring smooth operational flow. Your contributions will directly impact client satisfaction and team success, fostering a collaborative environment.
Key Responsibilities:
• Coach and support the Personal Lines team of brokers
• Enhance client retention and satisfaction metrics
• Manage daily office operations and requests
• Address and resolve client escalations promptly
• Review team performance and provide constructive feedback
Requirements:
• RIBO license with minimum 3 years as an Insurance Broker
• Excellent leadership and communication skills
• Proven ability to manage and coach teams
• Attention to detail and strong organizational skills
• Initiative in assisting team members where needed
Lead with confidence at Duliban Insurance and impact client satisfaction through exemplary service delivery.
#J-18808-Ljbffr
Apply on source site This role offers you the opportunity to nurture a high-performing Personal Lines Service team. You will focus on coaching, managing client escalations, and ensuring smooth operational flow. Your contributions will directly impact client satisfaction and team success, fostering a collaborative environment.
Key Responsibilities:
• Coach and support the Personal Lines team of brokers
• Enhance client retention and satisfaction metrics
• Manage daily office operations and requests
• Address and resolve client escalations promptly
• Review team performance and provide constructive feedback
Requirements:
• RIBO license with minimum 3 years as an Insurance Broker
• Excellent leadership and communication skills
• Proven ability to manage and coach teams
• Attention to detail and strong organizational skills
• Initiative in assisting team members where needed
Lead with confidence at Duliban Insurance and impact client satisfaction through exemplary service delivery.
#J-18808-Ljbffr