Join Pet Valu as a Bilingual Help Desk Analyst in a hybrid setting based in Markham, Ontario. Provide vital customer and technical support, enhancing software and hardware functionality.

This role involves direct engagement with store and office users, ensuring that all help desk operations run smoothly. Your responsibilities will include not only solving technical issues but also tracking requests and assisting in staff training. A problem-solving mindset is crucial to excel in this position.

Key Responsibilities:
• Handle user inquiries related to software and systems
• Maintain accurate tracking of support requests
• Conduct thorough testing of POS software updates
• Validate promotional flyer correctness for pricing
• Manage service calls for malfunctioning equipment

Requirements:
• High School Diploma is essential
• 1-2 years of experience in help desk roles
• Solid customer service and troubleshooting skills
• Bilingual in English and French required
• Proficiency in MS Office is necessary

Leverage your bilingual skills and technical knowledge to provide outstanding support at Pet Valu.
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Bilingual Help Desk Support at Pet Valu