Guide geological data adoption for mining customers across Canada, translating technical workflows into clear communication, coordinated action, and measurable value.
As Manager, Customer Success, you will understand how customers collect, interpret, and use geological data. Apply knowledge of exploration, diamond drilling, core logging, mine operations, and mineral processing. Ask precise questions, recognize when specialist interpretation is needed, and explain approved product workflows clearly while coordinating deeper training through Customer Excellence.
Key Responsibilities:

Understand customer geological workflows and identify adoption barriers
Adapt communication to technical knowledge and operating context
Verify facts before communicating commitments or expected outcomes
Coordinate specialist support for site workflow integration
Confirm geological confidence, efficiency, and decision quality improvements
Requirements:

Relevant degree or equivalent education and industry experience
Mining lifecycle and geological data workflow knowledge
Mineral-processing understanding involving recovery, throughput, and data quality
Active listening, empathy, judgment, and conflict-management ability
Ability to explain workflows and check customer understanding
Combine geological data fluency, adoption leadership, and sound judgment to advance customer outcomes through GeologicAI products.

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Geological Data Customer Success Lead