Job opportunity
Senior Retail CX Lead
Scotiabank
Scotiabank in Mount Forest, Ontario, is seeking a Customer Experience Lead to oversee our Retail Service teams. You will coach and empower Customer Experience Associates, build strong relationships with customers, and help the branch deliver on Scotiabank's commitment to service excellence.
In this role you’ll act as Officer in Charge when required, drive improvements to policies and procedures, and champion digital and self-serve banking options to enhance the customer experience.
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Apply on source site In this role you’ll act as Officer in Charge when required, drive improvements to policies and procedures, and champion digital and self-serve banking options to enhance the customer experience.
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