Enhance IT support capabilities as a Bilingual Enterprise Technology Analyst. You will provide pivotal remote and in-person assistance across all CFP locations, ensuring optimal performance of user computing environments.

Columbia Forest Products seeks a skilled Enterprise Technology Analyst with 3-5 years of relevant experience. The role demands a strong command of Windows 10/11, Office 365, troubleshooting, and providing technical solutions. Collaborating with cross-functional teams, you'll implement projects, manage tickets, and help maintain IT equipment.

Key Responsibilities:
• Provide remote support across all CFP locations
• Diagnose and resolve hardware and software issues
• Log support requests accurately and timely
• Collaborate with IT support teams for escalated issues
• Maintain documentation and develop training materials

Requirements:
• 3-5 years of relevant IT experience
• Bilingual in English and French
• Proficient in Microsoft Office and troubleshooting IT systems
• Familiarity with TCP/IP, DNS, and Active Directory
• Ability to travel domestically and internationally

Bring your technical expertise and problem-solving skills to support Columbia Forest Products and enhance their IT infrastructure.
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