Job opportunity
Senior Genesys Cloud AI Consultant
Miratech Group
Lead Genesys Cloud AI consulting for enterprise contact centers, combining platform configuration with technical validation. This is a full-time position.
Miratech seeks a Senior Genesys Cloud PS Consultant with practical Genesys Cloud AI experience. You will translate business requirements into solution designs across knowledge management, agent assistance, interaction summarization, and virtual agents. The work supports evidence-based recommendations for enterprise clients.
Key Responsibilities:
Lead discovery workshops with stakeholders and contact center teams
Assess Genesys Cloud AI capabilities and platform limitations
Design AI-powered contact center solutions and prototypes
Configure, test, and validate Genesys Cloud features
Present solution findings, recommendations, risks, and implementation requirements
Requirements:
Seven or more years in enterprise technology or solution consulting
Hands-on Genesys Cloud CX configuration and implementation experience
Practical experience with Genesys Cloud AI capabilities
Knowledge of semantic search, summarization, and agent assistance
Eligibility for Government of Canada security clearance
Apply Genesys Cloud CX expertise, AI knowledge, and stakeholder communication skills to enterprise solution consulting at Miratech.
#J-18808-Ljbffr
Apply on source site Miratech seeks a Senior Genesys Cloud PS Consultant with practical Genesys Cloud AI experience. You will translate business requirements into solution designs across knowledge management, agent assistance, interaction summarization, and virtual agents. The work supports evidence-based recommendations for enterprise clients.
Key Responsibilities:
Lead discovery workshops with stakeholders and contact center teams
Assess Genesys Cloud AI capabilities and platform limitations
Design AI-powered contact center solutions and prototypes
Configure, test, and validate Genesys Cloud features
Present solution findings, recommendations, risks, and implementation requirements
Requirements:
Seven or more years in enterprise technology or solution consulting
Hands-on Genesys Cloud CX configuration and implementation experience
Practical experience with Genesys Cloud AI capabilities
Knowledge of semantic search, summarization, and agent assistance
Eligibility for Government of Canada security clearance
Apply Genesys Cloud CX expertise, AI knowledge, and stakeholder communication skills to enterprise solution consulting at Miratech.
#J-18808-Ljbffr