Job opportunity
Conversational AI Product Owner
Enercare
Shape Conversational AI strategy and customer experiences as Enercare’s Digital Product Owner in Markham, Ontario. Apply product ownership and analytics skills daily.
This regular, full-time role owns Enercare’s current and future AI-powered customer interactions across outbound and inbound channels. You will define product vision, roadmap, objectives, and prioritized backlogs. The role translates customer, business, and operational problems into requirements and acceptance criteria. It also uses performance data and feedback to guide decisions.
Key Responsibilities:
Maintain Conversational AI vision, roadmap, objectives, and prioritized backlog
Translate problems into product outcomes, requirements, and acceptance criteria
Prioritize trade-offs across value, benefits, risk, impact, and effort
Monitor KPIs and targets to diagnose underperformance
Communicate priorities, risks, decisions, and performance to stakeholders
Requirements:
Three to five-plus years in product ownership or management
Bachelor’s degree in a related technical, business, or analytics field
Strong analytical, communication, stakeholder management, and collaboration skills
Experience working in Agile environments, with Scrum required
Conversational AI, IVR, APIs, or integrations knowledge is an asset
Bring product ownership, analytics, and stakeholder leadership to Enercare’s evolving Conversational AI experiences in Markham.
#J-18808-Ljbffr
Apply on source site This regular, full-time role owns Enercare’s current and future AI-powered customer interactions across outbound and inbound channels. You will define product vision, roadmap, objectives, and prioritized backlogs. The role translates customer, business, and operational problems into requirements and acceptance criteria. It also uses performance data and feedback to guide decisions.
Key Responsibilities:
Maintain Conversational AI vision, roadmap, objectives, and prioritized backlog
Translate problems into product outcomes, requirements, and acceptance criteria
Prioritize trade-offs across value, benefits, risk, impact, and effort
Monitor KPIs and targets to diagnose underperformance
Communicate priorities, risks, decisions, and performance to stakeholders
Requirements:
Three to five-plus years in product ownership or management
Bachelor’s degree in a related technical, business, or analytics field
Strong analytical, communication, stakeholder management, and collaboration skills
Experience working in Agile environments, with Scrum required
Conversational AI, IVR, APIs, or integrations knowledge is an asset
Bring product ownership, analytics, and stakeholder leadership to Enercare’s evolving Conversational AI experiences in Markham.
#J-18808-Ljbffr