Concierge Support Manager Toronto

Technical client support leadership awaits at Scotiabank in Toronto, serving top-tier corporate clients through electronic cash management expertise.
As Concierge Support Manager within Global Transaction Banking, you will manage complex client relationships and technology incidents. The position supports electronic cash management services, application migrations, and service delivery. Collaboration spans GTB, IT&S, MTO, Sales, Product, and external partners.
Key Responsibilities:

Serve as primary technical contact for top-tier corporate clients
Resolve complex technology incidents through tracking and escalation
Maintain operational and customer profile documentation
Support service onboarding and application migrations
Communicate disruptions and alerts proactively to clients
Requirements:

Expert knowledge of electronic cash management and payments
Strong technical background through education or work experience
Financial services client relationship management experience
Complex investigation and problem-solving skills
Operational risk, regulatory compliance, and AML/ATF familiarity
Support Scotiabank’s corporate clients in Toronto through payments expertise, technical investigations, and dependable service coordination.

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