Lead enterprise customer success for Skydio’s Canadian accounts, combining implementation expertise with proactive adoption and expansion management. This remote role is based in British Columbia or Ontario, with travel.
As Customer Success Manager, you will own implementation, usage, adoption, retention, and expansion across public sector and commercial customers. You will bridge customers with Sales, Solutions Engineering, Product, and Engineering teams. Your work will help deliver autonomous solutions, build customer loyalty, and shape Canadian customer success strategy.
Key Responsibilities:

Manage implementation projects for large enterprise customers
Build scalable onboarding and post-sales success processes
Drive adoption, renewals, and expansions across approximately twenty accounts
Develop relationships through engagement, follow-ups, and business reviews
Quantify feedback and brief executives on product roadmap needs
Requirements:

Experience supporting public sector or commercial industry customers
Track record implementing and scaling technology programs
Strong communication and project management skills
Willingness to travel approximately forty percent
Ability to reside in Canada and obtain Advanced Operations certification
Bring enterprise implementation, customer engagement, and adoption expertise to Skydio’s growing Canadian autonomous flight business.

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Canadian Enterprise Customer Success Manager