Elevate your career as the Digital Content Strategy Leader at ServiceNow. This senior role focuses on optimizing content frameworks and AI-driven digital experiences.

In this pivotal position, you will drive strategic content initiatives and governance, ensuring our digital storytelling is clear and aligned with customer needs. You will partner with various teams including Product Marketing, UX, and SEO to transform how ServiceNow communicates online. Your expertise will be crucial in elevating content quality and reinforcing brand messaging across all digital channels.

Key Responsibilities:
• Define the strategic framework for digital storytelling
• Develop content models for AI and personalization
• Collaborate with experience strategy on customer journeys
• Ensure editorial standards for clarity and consistency
• Lead content governance to streamline operations

Requirements:
• 10+ years in digital content or editorial strategy
• Strong background in enterprise content governance
• Proven success in digital and user experience strategies
• Experience with SEO and analytics
• Excellent cross-functional collaboration skills

Shape the future of digital content at ServiceNow by driving clarity and innovation.
#J-18808-Ljbffr