Job opportunity
CAC015: Cust Svc Spclst Ground Svcs
676 FedEx Logistics Canada Inc.
Company: FedEx Trade Networks Canada Address: 5550 Explorer Drive Suite 600 L4W 0C3 Mississauga,Ontario Canada
Schedule and Working Hours
Scheduled Weekly Hours: 37.5
Monday - Friday: 11pm to 7am (Night Shift)
Worker Type: Employee
Posting Dates
Posting Start Date: 11-3-26
Posting Close Date: 12-02-2026
Job Family and Position Summary
Job Family: FTN: Customer Service Support
Position Summary: Total Base Pay Range - $39,433.00 - $61,615.00 CAD Annual
Temporary assignments must be one (1) year in duration - Temporary assignments less than 1 year in duration are not open to permanent employees.
CUSTOMER SERVICE & BROKERAGE INCLUSIVE SERVICE SUPPORT
Responds to U.S. shipper on NRI program queries related to customs clearance, GST, PST, Customs Duty, Brokerage and Disbursement
Explains to customers our customs brokerage service for LVS & HVS shipments, fees associated and CBSA guidelines
Investigates and analyzes BI disputes on a regular basis and contacts Customs for additional information/clarifications (if required)
Apprises customers and FedEx OPCO on the status of dispute, and coordinates with FTNC’s Regulatory & Compliance department for correction to the file or B2 completion
Updates all Customs clearance cases on 1Source until the file is closed
Provides general customs brokerage information to customer upon request
CREDIT CARD PAYMENTS
Processes credit card payments and provides payment receipts via fax or e-mail upon request
Inquires & responds to customers for any issues related to credit card payment, such as duplicate payment, payment applied against the wrong invoice, etc.
FedEx EXPRESS AND REVENUE SERVICES
Provides assistance to FedEx Express Customer Service Representatives on queries such as shipment delays in customs clearance or FTNC clearance invoices that customers receive by mail
Assists with sorting and mailing of low value shipment documents
REQUIREMENTS
High School Diploma Required
Minimum 3 years of experience in the field of customer service
Working knowledge of Microsoft Word, Excel, Outlook, AS 400 and office equipment (fax machine/ photocopiers/printers/scanners)
Ability to fluently read, write and speak in French is considered a valuable asset and a competitive advantage
Excellent communication skills both written & verbal and should be capable of interacting with a wide range of customers, carriers and brokers
Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do. Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do. Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada.
FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world. Thank you for your interest; however only those applicants selected for an interview will be contacted.
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Apply on source site Schedule and Working Hours
Scheduled Weekly Hours: 37.5
Monday - Friday: 11pm to 7am (Night Shift)
Worker Type: Employee
Posting Dates
Posting Start Date: 11-3-26
Posting Close Date: 12-02-2026
Job Family and Position Summary
Job Family: FTN: Customer Service Support
Position Summary: Total Base Pay Range - $39,433.00 - $61,615.00 CAD Annual
Temporary assignments must be one (1) year in duration - Temporary assignments less than 1 year in duration are not open to permanent employees.
CUSTOMER SERVICE & BROKERAGE INCLUSIVE SERVICE SUPPORT
Responds to U.S. shipper on NRI program queries related to customs clearance, GST, PST, Customs Duty, Brokerage and Disbursement
Explains to customers our customs brokerage service for LVS & HVS shipments, fees associated and CBSA guidelines
Investigates and analyzes BI disputes on a regular basis and contacts Customs for additional information/clarifications (if required)
Apprises customers and FedEx OPCO on the status of dispute, and coordinates with FTNC’s Regulatory & Compliance department for correction to the file or B2 completion
Updates all Customs clearance cases on 1Source until the file is closed
Provides general customs brokerage information to customer upon request
CREDIT CARD PAYMENTS
Processes credit card payments and provides payment receipts via fax or e-mail upon request
Inquires & responds to customers for any issues related to credit card payment, such as duplicate payment, payment applied against the wrong invoice, etc.
FedEx EXPRESS AND REVENUE SERVICES
Provides assistance to FedEx Express Customer Service Representatives on queries such as shipment delays in customs clearance or FTNC clearance invoices that customers receive by mail
Assists with sorting and mailing of low value shipment documents
REQUIREMENTS
High School Diploma Required
Minimum 3 years of experience in the field of customer service
Working knowledge of Microsoft Word, Excel, Outlook, AS 400 and office equipment (fax machine/ photocopiers/printers/scanners)
Ability to fluently read, write and speak in French is considered a valuable asset and a competitive advantage
Excellent communication skills both written & verbal and should be capable of interacting with a wide range of customers, carriers and brokers
Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do. Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do. Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada.
FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world. Thank you for your interest; however only those applicants selected for an interview will be contacted.
#J-18808-Ljbffr