Manage customer orders and shipment updates at Westlake using JDE, supply chain coordination, and accurate documentation. Support customers through clear communication.
This Associate Customer Service position handles orders received by phone, fax, EDI, and mail. You will process sales orders, respond to shipment inquiries, and maintain customer files. The work involves pricing, delivery terms, returns, order status, and SOX compliance. You will collaborate with Sales Representatives and internal departments.
Key Responsibilities:

Input sales orders accurately into JDE
Track shipments, shortages, overages, and late deliveries
Communicate order changes and delivery schedules proactively
Maintain customer files and SOX documentation
Coordinate returns, invoice adjustments, and sample requests
Requirements:

Five to seven years of Inside Sales or Customer Service experience
Manufacturing environment experience preferred
Post-secondary business management education preferred
Experience with JDE or another mainline ERP
Strong customer communication and documentation skills
Apply your JDE, order management, and customer service experience while supporting Westlake customers and internal supply chain teams.

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Customer Service Order Management Specialist