Job opportunity
Customer Experience Store Manager
Mark's Work Wearhouse Ltd.
Shape exceptional Mark’s customer experiences by leading service standards, loyalty programs, eCommerce fulfillment, and team development.
As Store Manager, you will act as a Mark’s brand ambassador while leading customer service and store performance. You will coach through Shift Starters, one-on-ones, and performance management programs. The position also supports customer acquisition, concern resolution, recruiting, recognition, and a safe, inclusive workplace.
Key Responsibilities:
Deliver omni-channel experiences across store and eCommerce services
Promote customer loyalty and credit card programs
Resolve customer concerns and improve team performance
Recruit, hire, recognize, and motivate store teams
Maintain positive, safe, inclusive, and empowering workplaces
Requirements:
Three to five years of retail experience
Ability to coach, mentor, and develop direct reports
Experience setting expectations and providing performance feedback
Exceptional communication and organizational skills
High energy, enthusiasm, and drive to succeed
Lead Mark’s customer experience through service leadership, coaching, recruiting, and performance-focused store management.
#J-18808-Ljbffr
Apply on source site As Store Manager, you will act as a Mark’s brand ambassador while leading customer service and store performance. You will coach through Shift Starters, one-on-ones, and performance management programs. The position also supports customer acquisition, concern resolution, recruiting, recognition, and a safe, inclusive workplace.
Key Responsibilities:
Deliver omni-channel experiences across store and eCommerce services
Promote customer loyalty and credit card programs
Resolve customer concerns and improve team performance
Recruit, hire, recognize, and motivate store teams
Maintain positive, safe, inclusive, and empowering workplaces
Requirements:
Three to five years of retail experience
Ability to coach, mentor, and develop direct reports
Experience setting expectations and providing performance feedback
Exceptional communication and organizational skills
High energy, enthusiasm, and drive to succeed
Lead Mark’s customer experience through service leadership, coaching, recruiting, and performance-focused store management.
#J-18808-Ljbffr