Job opportunity
Senior Manager, Customer Escalations Walmart
Walmart Inc.
Lead Walmart Canada’s Customer Escalations as a Senior Manager who champions customer trust and service recovery. Empower a high-performing team while enhancing the overall customer experience.
In this prominent leadership role, you will guide the Customer Escalations team, ensuring effective handling of complex customer issues. Your expertise in customer advocacy and strategic problem-solving will enhance collaboration across Walmart’s diverse functions including eCommerce, Logistics, and Product. You’ll turn insights into action, navigating competing priorities and influencing key stakeholders.
Key Responsibilities:
• Oversee complex customer escalations and resolution strategies
• Transform customer feedback into process improvement actions
• Provide insights to senior leaders on emerging trends
• Collaborate across Walmart for timely customer outcomes
• Drive ongoing evolution of Customer Escalations operating model
Requirements:
• Proven people leadership skills in high-performing teams
• Exceptional communication with diverse audiences
• Ability to manage multiple priorities and stakeholders
• Strong customer instincts balancing advocacy and policy
• Confidence in providing insights to executive leaders
Elevate customer experience and operational effectiveness as a Senior Manager at Walmart Canada.
#J-18808-Ljbffr
Apply on source site In this prominent leadership role, you will guide the Customer Escalations team, ensuring effective handling of complex customer issues. Your expertise in customer advocacy and strategic problem-solving will enhance collaboration across Walmart’s diverse functions including eCommerce, Logistics, and Product. You’ll turn insights into action, navigating competing priorities and influencing key stakeholders.
Key Responsibilities:
• Oversee complex customer escalations and resolution strategies
• Transform customer feedback into process improvement actions
• Provide insights to senior leaders on emerging trends
• Collaborate across Walmart for timely customer outcomes
• Drive ongoing evolution of Customer Escalations operating model
Requirements:
• Proven people leadership skills in high-performing teams
• Exceptional communication with diverse audiences
• Ability to manage multiple priorities and stakeholders
• Strong customer instincts balancing advocacy and policy
• Confidence in providing insights to executive leaders
Elevate customer experience and operational effectiveness as a Senior Manager at Walmart Canada.
#J-18808-Ljbffr