Customer service and member engagement define this Foodbuy Specialist role, supporting onboarding, program participation, and accurate client information. Canadian work experience is not required.
The Member Engagement Specialist supports account management and sales teams while driving member value through customer-centric solutions. You will welcome new clients, validate documentation, maintain records, and identify lead-generating opportunities. The work combines communication, relationship building, and detailed system updates.
Key Responsibilities:

Review member data, contracts, and system updates
Support new Foodbuy program implementation and integration
Confirm contact, distributor, and HST information
Log client engagement and leads in CRM
Respond to procurement and rebate inquiries
Requirements:

At least one year of customer service experience
At least one year in hospitality or food service
Business-related post-secondary degree or diploma
Microsoft Office proficiency, including Excel and Teams
Strong communication, detail, and relationship-building skills
Apply member engagement, customer service, communication, and data accuracy skills while supporting Foodbuy clients and programs.

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Member Engagement Customer Service Specialist