Job opportunity
Bilingual Customer Service Role - Remote
Ford
Elevate your career with Ford Credit Canada as a remote Bilingual Customer Service Representative. You will manage financial accounts, negotiate payment solutions, and provide expert service to customers.
In this full-time remote role, you will support a broad network of Canada’s Ford and Lincoln dealers. The ideal Bilingual Customer Service Representative will possess strong communication and analytical skills while resolving early-stage delinquency. Your responsibilities include problem-solving financial accounts and delivering professional service that upholds Ford Credit's reputation.
Key Responsibilities:
• Manage early-stage delinquency and identify root causes
• Negotiate sustainable payment arrangements with customers
• Analyze account history to propose solutions
• Follow established procedures and guidelines consistently
• Act as a brand ambassador for Ford Credit Canada
Requirements:
• High School Diploma or equivalent is required
• Bilingual in English and French with excellent communication
• Proficient in MS Office applications
• Experience in collections or financial services is preferred
• Ability to adapt quickly in a fast-paced environment
Take your customer service skills to Ford Credit Canada and support financial well-being effectively.
#J-18808-Ljbffr
Apply on source site In this full-time remote role, you will support a broad network of Canada’s Ford and Lincoln dealers. The ideal Bilingual Customer Service Representative will possess strong communication and analytical skills while resolving early-stage delinquency. Your responsibilities include problem-solving financial accounts and delivering professional service that upholds Ford Credit's reputation.
Key Responsibilities:
• Manage early-stage delinquency and identify root causes
• Negotiate sustainable payment arrangements with customers
• Analyze account history to propose solutions
• Follow established procedures and guidelines consistently
• Act as a brand ambassador for Ford Credit Canada
Requirements:
• High School Diploma or equivalent is required
• Bilingual in English and French with excellent communication
• Proficient in MS Office applications
• Experience in collections or financial services is preferred
• Ability to adapt quickly in a fast-paced environment
Take your customer service skills to Ford Credit Canada and support financial well-being effectively.
#J-18808-Ljbffr